A customer service representative who walks a customer to their destination when they ask where a product can be found. | A manager who dives into the details to help to solve a problem. |
Advocating for customers to push internal teams to fix a design flaw in a product. | Approaching customers in your store when they look like they might need help. |
Cleaning up the kitchen when you know your parents are busy. | Coming in early to prepare for an important meeting. |
Creating a template that improves the quality of your team's deliverables. | Demonstrating a high level of professionalism above the minimum expectations in your team (e.g. sending out a detailed meeting agenda in advance of your meetings). |
Developing a report and presenting it to executives. | Focusing on homework for hours at a time without any pressure from parents. |
Founding a school club. | Founding a small business based on an original idea. |
Helping someone to recover from a major mistake at work. | Identifying a risk and implementing mitigations that reduce that risk. |
Identifying and fixing a safety issue on a job site before someone gets hurt. | Introducing new customers to your firm from your previous professional contacts. |
Keeping in touch with a customer to make sure they are still satisfied with your services. | Leading the direction of a classroom discussion and actively supporting the ideas of others. |
Noticing that someone seems isolated and trying to include them. | Organizing a messy retail shelf without being asked. |
Performing maintenance before equipment fails. | Pitching a project to senior managers and developing a business case when they show interest. |
Providing a low performer with immediate feedback and support to get back on track. | Pushing into an important project or initiative. |
Putting in extra effort on a school project such that you do more than is required out of interest. | Reaching out to express condolences to a coworker who has lost a love one. |
Reaching out to inform a key customer about a planned maintenance that might affect them. | Reaching out to keep in touch with old friends. |
Setting aggressive goals that are beyond what your manager expects. | Shoveling the driveway of an elderly neighbor after a big snow fall. |
Starting up conversations and networking to build relationships. | Stepping in to help a coworker troubleshoot a problem. |
Taking classes in your spare time to improve in your profession. | Taking on action items and delivering them (it is common to try to avoid action items). |
Taking on new responsibilities when your team is short handed. | Volunteering to organize team events. |
Volunteering to present at a conference on behalf of your team. | When someone asks you something you don't know -- research an answer and get back to them. |
Working long hours without being asked when you are needed to solve a problem. | Working to directly clear a project issue. |
Working to resolve the root cause of a problem after the symptoms have been addressed. | Writing a script in an hour that saves your team several hours each week. |