Billing | Book Keeping (accounting) |
Cooking Your Favorite Recipe | Customer Complaint Handling |
Customer Service (common interactions) | Diagnosing a Common Problem |
Driving a Bus (existing route) | Filming an Episode of a Long Running Media Production |
Food Processing | Hire-to-Retire |
Logistics (e.g. shipping standard items) | Manufacturing |
Order Returns | Package Delivery |
Payment Processing | Performing Music You've Performed Before |
Planting (farming) | Preparing Menu Items At a Restaurant |
Product Assembly | Product Packaging |
Quality Control (manufacturing) | Reordering (Procurement) |
Resolving a Recurring Problem | Service Operations (e.g. running a hotel) |
Settling Stock Trades (banking) | Standard Construction (e.g. paving a driveway) |
Standard Maintenance | Standard Medical Procedures |
Standard Sales (e.g. selling a car) | Teaching a Class You've Taught Before |
Technology Operations | Technology Support |
Non-routine Work
Non-routine work is work that is unique or that isn't repeated very often. The following are basic examples.Building a Custom House With Unique Architecture | Business Change |
Career Change | Complex Sales |
Composing Music | Consultative Sales |
Cooking a New Type of Cuisine | Custom Work |
Development | Disaster Recovery |
Experiments | Film Production |
Innovation | Odd Jobs |
Projects | Request for Proposal (procurement) |
Research | Tasks That Recur Infrequently (e.g. 30 year maintenance cycle) |
Project Management
Some elements of a project can be routine, particularly project management and related processes such as project governance and project risk management. Likewise, projects that are organized into short repeated sprints resemble an efficient routine more than big, long projects that tend to resemble custom work.Overview: Routine Work | ||
Type | ||
Definition | Work that is repeated. | |
Relevance | Increased productivity, efficiency, measurability, quality, predictability and consistency. | |
Allows For | ProcessesBest PracticesProceduresAutomationOptimizationStandards | |
Related Concepts |