A-Z Popular Blog Change Search »
Project Management
 Advertisements
Related Guides

What is Stakeholder Satisfaction?

 , updated on
Stakeholder satisfaction is a measurement of stakeholder perceptions of a program, project or initiative. It is measured by asking stakeholders to rate their satisfaction on a numerical scale.

The Survey

As with customer satisfaction, the question used to determine stakeholder satisfaction is kept as simple as possible. The following are common examples.
How satisfied are you with _________ project?
How satisfied are you with the outcome of the _________ project?
How satisfied are you with the results of the _________ project?
The survey can have other questions but stakeholder satisfaction is typically calculated from a single question.

Timing

Stakeholder satisfaction can be measured at any time. For example, it can be measured mid-project and/or after launch. In many cases, satisfaction will be high at the start of a project, low in the middle and high immediately after launch.

Client Satisfaction

Stakeholders who paid for the project can be measured separately from other stakeholders using a term such as "client satisfaction" or "sponsor satisfaction".

Value

Stakeholder satisfaction is a means of evaluating the performance of project leadership in areas such as change management, program management and project management. It is also a way to gauge benefits realization as a project may meet its budget and schedule but be perceived as low value in terms of its impact on revenue, costs and operations.
Overview: Stakeholder Satisfaction
Type
Definition
A change management metric based on a question that asks stakeholders to rate their satisfaction with a program, project or initiative.
Related Concepts

Project Metrics

This is the complete list of articles we have written about project metrics.
Actual Cost
Cost Variance
Defect Density
Payback Period
Productivity Rate
Program Metrics
Project Productivity
Risk Exposure
ROI
Time To Market
More ...
If you enjoyed this page, please consider bookmarking Simplicable.
 

Change Management

A list of change management first principles.

Change Fatigue

An overview of organizational change fatigue.

Resistance To Change

The definition of resistance to change with examples.

Restructuring

A definition of restructuring with examples.

Implementation

The common types of implementation.

Internal Stakeholders

A definition of internal stakeholder with examples.

Change Agent

A definition of change agent with examples.

Change Management Metrics

A list of common change management metrics.

Status Quo

The definition of status quo with examples.

Project Metrics

A few ways to measure a project.

Business Metrics

A list of common business metrics.

Innovation Metrics

How to measure innovation including early stage, late stage and overall program metrics.

Project Productivity

A definition of project productivity with 3 example calculations.

Project Goals

An overview of project goals with detailed examples.

Project Management Examples

An overview of project management with examples.

Projects

The definition of project with examples.

Cost Performance Index

An overview of Cost Performance Index for projects including an example.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map