The Survey
As with customer satisfaction, the question used to determine stakeholder satisfaction is kept as simple as possible. The following are common examples.How satisfied are you with _________ project?How satisfied are you with the outcome of the _________ project?How satisfied are you with the results of the _________ project?The survey can have other questions but stakeholder satisfaction is typically calculated from a single question.Timing
Stakeholder satisfaction can be measured at any time. For example, it can be measured mid-project and/or after launch. In many cases, satisfaction will be high at the start of a project, low in the middle and high immediately after launch.Client Satisfaction
Stakeholders who paid for the project can be measured separately from other stakeholders using a term such as "client satisfaction" or "sponsor satisfaction".Value
Stakeholder satisfaction is a means of evaluating the performance of project leadership in areas such as change management, program management and project management. It is also a way to gauge benefits realization as a project may meet its budget and schedule but be perceived as low value in terms of its impact on revenue, costs and operations.| Overview: Stakeholder Satisfaction | ||
Type | ||
Definition | A change management metric based on a question that asks stakeholders to rate their satisfaction with a program, project or initiative. | |
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