RevenueA construction project adds floor space to a popular restaurant to add 30% more tables that are expected to increase revenue by 22%.automation and powerful user interfaces. This will reduce the use of contractors in the accounting team saving $480,000 per year.cleanse contact data in a sales automation platform is expected to improve sales team productivity and reduce errors that are visible to the customer such as misspelling a name. market data product will deliver actionable information to traders up to 26 milliseconds faster than a firm's existing trading platform.knowledge waste. The goal is to deliver 1 million queries a year with users satisfied with one of the top three results for 90% of these queries.
Metrics & MeasuresA systems project will measure the turnaround time for ecommerce vendors to resolve customer requests. This is expected to improve average turnaround time by at least 10% as vendors with fast turnaround times will be rewarded with slightly higher placement in search results. The turnaround time will be communicated to vendors and available from a vendor dashboard.
MonitoringA solar panel management system will be upgraded to report energy output at the module level. This will be used to identify low performing modules that can be replaced to improve system efficiency. Monitoring at the module level is a feature that can be used as a unique selling point to improve revenue.
AnalyticsAn airline analytics project will allow customer satisfaction rankings to be correlated with hundreds of different parameters such as aircraft type, meals served and flight staff. This will allow the airline to identify customer service improvements such as an unpopular meal. This data will be used to identify ways to improve customer satisfaction to 70% from 54%. competitive advantage as many local competitors still think in terms of batch processing models from the 1970s despite advances in computing that allow a high volume of transactions to be handled in near real time.shrinkage due to damage in transit.product positioning by being the only product on the shelves to say "all natural ingredients." The goal is to increase prices by 15% with a premium product while at the same time increasing unit sales by 10%.business capability will be used to improve network operations and troubleshooting of incidents by correlating problems and network performance with changes in configuration. The target is to reduce SLA violations by 7%.patch management project will improve the speed and accuracy of security patches for 114 systems and applications. The goal is to reduce mean-time-to-patch to 2 business days from the current 14 business days.quality of life of local residents as the project will improve pedestrian safety, property values and the general pleasantness of neighborhoods. It is estimated the project will save 0.819 lives each year by preventing pedestrian traffic accidents.customer satisfaction while at the same time improving positive perceptions of the brand by two basis points. The project will also improve revenue by $800,000 per year and reduce cost by $33,000 per year.green roofs, rooftop gardens and blue roofs. Incentives will be in the form of refunds of property taxes of up to 7%. The project involves the implementation of systems, processes and practices to govern and administer the plan. The goal is to beautify the city, improve quality of life, enhance the city's brand and increase resilience to stresses and shocks such as a global supply chain disruption or flood. For example, blue roofs reduce runoff and can act as a buffer against local flooding.
NotesProject goals are business targets and should not be confused with the goals of the project management team related to delivering the project such as a target for schedule variance.Project goals are typically provided by the sponsor and aren't necessarily designed to be smart. Project goals are the high level end-goals of a program or project. These may be broken down into project objectives that represent meaningful steps on the path to goals. In many cases, a project doesn't achieve a business goal but achieves objectives that move an organization closer to goals. For example, a project might build a hotel as part of a larger program that involves operationalizing the hotel to earn revenue.
|Overview: Project Goals
The target business results delivered by a project.