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What is Service Level Management?

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Service level management is the practice of ensuring that services meet their target service levels. This is typically focused on monitoring, reporting and improving processes. In many cases, service level management also includes negotiation of service level contracts and designing services to meet such agreements.
Overview: Service Level Management
Type
Service Management
Definition
Managing the performance of business and technology services to ensure they meet targets as specified in service level agreements with customers and internal clients.
Related Concepts
Service Level
Capacity Management
Availability Management
Quality Control

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