|Overview: Service Level Management|
Managing the performance of business and technology services to ensure they meet targets as specified in service level agreements with customers and internal clients.
What is Service Level Management?
John Spacey, updated on July 05, 2023
Service level management is the practice of ensuring that services meet their target service levels. This is typically focused on monitoring, reporting and improving processes. In many cases, service level management also includes negotiation of service level contracts and designing services to meet such agreements.
Service ManagementThis is the complete list of articles we have written about service management.
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A list of IT service management terms.
The difference between a SLA and a OLA.
The difference between incidents and problems explained.A list of common high availability techniques. The common functions of application management. An overview of capacity management.
A definition of DevOps with an outline of its components.The definition of IT services with examples.
An overview of patch management with examples.
An overview of process improvement with examples.A definition of service level agreement with a few examples. A list of common service level objectives.
The difference between Service Level Agreements and Service Level Objectives.
An overview of service delivery with examples.
An overview of incident response with examples.
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