A-Z Popular Blog Top Search »
Technology
 Advertisements
Technology Guides
Technologies
top   »  business   »  services   »  service desk   »  service desk definition

What is Service Desk?

 , updated on
Service desk is a single-point-of-contact that supports services such as IT services. This is essentially a customer service function that is often oriented towards internal users.
Services offered by a service desk are typically focused on user questions, troubleshooting and requests such as requests for access. Service desk can also own major processes such as infrastructure management, maintenance, incident management, problem management, change control, configuration management, release management, service level management and business continuity management.
Overview: Service Desk
Area
Service Support
Definition
A single point of contact for service support.
Related Concepts
Service Support
Service Management

IT Skills

This is the complete list of articles we have written about it skills.
Algorithms
Analytics
Architecture
Artificial Intelligence
Automation
Big Data
Coding
CRM
Data
Data Mining
Databases
Design
Devops
ERP
Gamification
Information Security
IT Examples
Legacy Software
Office Productivity
Problem Management
Process Automation
Robotics
SCM
Search Applications
Service Delivery
Service Management
SFA
Software Design
Testing
If you enjoyed this page, please consider bookmarking Simplicable.
 
Cite »

Types of Technology

A reasonably comprehensive list of information technologies.

Gamification

A list of gamification techniques.

Information Technology Problems

A list of common IT problems.

Types Of Cloud

The basic types of cloud computing.

Machine Data

The common types of machine data.

Types Of Software

The common types of software.

Proprietary Technology

A definition of proprietary technology with examples.

Systems Design

The common elements of a systems design.

Systems vs Applications

The difference between systems and applications explained.

Problem Solving

An overview of problem solving with examples.

Thought Processes

A list of thinking approaches and types.

Workaround

A definition of workaround with examples.

Creative Thinking

A list of common creative thinking techniques.

Problems

A list of common types of problems.

Analysis Paralysis

The definition of analysis paralysis with examples.

Arrow Of Time

The definition of the arrow of time with examples.

Business Problems

An overview of common business problems.

Decision Framing

The definition of decision framing with examples.

Research

The common types of research.

Trending

The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map
About
Architecture
Behavior
Branding
Business
Business Analysis
Business Disadvantages
Business Models
Business Strategy
Cities
Color Theory
Colors
Communication
Computing
Creativity
Culture
Customer Experience
Customer Service
Data
Decision Making
Design
Design Thinking
Economics
Education
More ...
© 2010-2023 Simplicable. All Rights Reserved. Reproduction of materials found on this site, in any form, without explicit permission is prohibited.

View credits & copyrights or citation information for this page.

Home About     Privacy Policy     Cookies Terms of Use     Contact Us Search


Cookies help us deliver our services. You have choices regarding these cookies. Please visit our privacy policy, cookie policy and consent tool to learn more.


Copyright 2002-2024 Simplicable. All rights reserved. This material may not be published, broadcast, rewritten, redistributed or translated. Report violations here.