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top   »  information technology   »  it governance   »  enterprise architecture   »  capability vs process

Capability vs Process

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A capability describes what an organization or team can do. A process describes how they get it done.
It is common for organizations to document both capabilities and processes as part of their architecture. These are essentially views that can be used for different audiences and purposes. For example, executives may be interested in capabilities and many not require the detail of processes.
Both capabilities and processes are often documented at two or three levels of detail. For example, capabilities may be captured as a three level tree structure that defines what an organization does at different levels of granularity.
It is common to map between capabilities and processes for the purposes of reporting and analysis of an organization's architecture.
Capability vs Process
Capability
Process
Definition
What an organization or team can do.
Repeatable steps that achieve something.
Describes
What
How
Example
Refund a customer
Customer service refund process
Documented With
List or Hierarchy
Process Flow Diagram

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