Achieve standards compliance.
Address application / system usability issues.
Address business pain points with systems, processes and applications.
Address data quality issues.
Address gaps in IT capabilities e.g. systems that aren't properly backed up.
Address information security risks.
Address the root cause of an IT problem / recurring incidents.
Automate business processes to improve revenue or reduce cost.
Automating incident detection and response e.g. automatically determining what systems are impacted by a hardware failure.
Comply with current / upcoming regulations.
Create self-service interfaces for IT services.
Creating audit trails and increased monitoring of business processes.
Eliminate redundant systems and data to reduce cost and risk.
Facilitating new ways of working e.g. remove mobile access to systems
Facility modernization e.g. more energy efficient data centers.
Faster software development release cycles.
Identify and manage IT risk.
Implement internal controls e.g. segregation of duties for requesting access to systems.
Implement new systems.
Implement productivity tools such as workflows for work procedures.
Improve MTTR for incidents.
Improve identity and access management e.g. two factor authentication.
Improve the turnaround time for IT support requests.
Improve the turnaround time for change requests.
Increase capacity & ability to scale.
Increase the availability and reliability of systems.
Increase the maturity / diligence of project management and delivery practices.
Investing in business continuity / disaster recovery capabilities.
Manage partners to gain more from these relationships e.g. partner scorecards.
Managing, tracking, securing and maintaining IT assets.
Modernize legacy applications.
Moving to a more mature software development process e.g. proper version control.
Outsource infrastructure / data centers to reduce cost.
Perform a gap analysis to identify current vs target capabilities.
Productizing / commercializing internal systems, services and capabilities.
Rationalize IT processes.
Rationalize architecture to increase responsiveness to change.
Rationalize business processes.
Recognize failure - end projects, programs and systems that are failing.
Reduce IT costs by using new platforms / services.
Reduce IT costs with outsourcing.
Reduce exposure to identified IT risks.
Reduce project / program risk.
Reducing severe incidents.
Report new IT metrics to provide the business with greater transparency.
Restructure into cross-functional teams to integrate into business units.
Standardizing operating systems / platforms / hardware.
Streamline products to reduce license fees.
Strengthen information security capabilities.
Support organizational change such as restructuring.
Training staff / increasing internal competencies.
Transition to external cloud services to reduce cost.
Transition to highly scalable / reusable services.
Transition to open source or low cost products.