Acceptance SamplingPerforming quality testing on a limited number of units from a batch. For example, testing 10% of units off a production line. | Customer Service MonitoringMonitoring customer interactions to measure service quality. Often based on sampling. These samples may be triggered by factors such as keywords stated by the customer. |
First Article InspectionProducing an initial verision of a design for quality inspection. | Incoming Quality ControlInspecting supplied materials, components, ingredients and services. |
Mystery CustomerDirectly testing the customer experience by pretending to be a customer. | Performance TestingTesting something under load. For example, testing if a system can handle 1 million transactions an hour. |
Post-Service RatingsTesting the quality of services and experiences by directly asking customers to rate their satisfaction. | Quality InspectionConfirming the quality of a material, component or unit of a product. |
Regression TestingTesting something that was previously tested. This is typically done to confirm that a change didn't have unintended consequences. | Sanity CheckTesting that something is basically working. Commonly done after a new install or release as an initial check. |
Service MetricsMonitoring the quality of customer service with metrics such as queue wait time. | Smoke TestingAn extensive sanity check that confirms basic functions are working. |
Systems Integration TestingTesting that different code fits together as expected. Also known as Systems Testing. | Unit TestingTesting by the developer of code. |
User Acceptance TestingTesting by representatives of the business unit that owns the customer experience. Never conducted by those who produced the product. Also known as End-User Testing or Application Testing. |
