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What is No Fault Found?

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No fault found is when a repair process is unable to detect reported problems. In some cases, this results in a defective unit being returned to service in a repeated cycle of failure. No fault found is often the result of diagnostic methods that are inadequate or buggy. Ideally, an organization uses no fault found cases to improve diagnostic processes and tools. In many cases, it is assumed that the user who reported the fault was wrong or that the problem has magically gone away.
Overview: No Fault Found
Type
Definition
A repair process that is unable to detect reported problems.
Risk
Returning an item to service in a repeated cycle of failure.
Related Concepts

Quality

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Benchmarking
Branding
Conformance Quality
Cost Of Poor Quality
Credence Quality
Critical To Customer
Critical To Quality
Customer Satisfaction
Data Quality
Defect Density
Defect Rate
Defensive Design
Design Quality
Document Quality
Durability
Ease Of Use
Experience Quality
Figure Of Merit
Fit For Purpose
Imperfection
Information Quality
Non-Functional Testing
Operational Testing
Perceived Value
Planned Obsolescence
Pokayoke
Product Quality
Quality
Quality Assurance
Quality Control
Quality Culture
Quality Examples
Quality Improvement
Quality Management
Quality Metrics
Quality Objectives
Quality Of Life
Quality Policy
Quality Requirements
Quality Testing
Recovery Paradox
Regression Testing
Reliability
Reliability Engineering
Resilience
Reusability
Service Quality
Types of Quality
Usability
Acceptance Testing
Work Quality
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