A banking site that's more mistake-proof (reduction of latent human error). | A bicycle that can be adjusted without a tool. |
A cleaner hotel room. | A cloud service that continues to operate well when it encounters errors and disruptions. |
A coffee can design that is perceived as having more character. | A cosmetic product that's easier to apply. |
A food product that more consistent (e.g. always the same size / taste). | A kimono design that's more elegant. |
A mobile device that's more secure. | A mobile phone that integrates seamlessly with other technologies. |
A more powerful battery. | A night club with a better sound system. |
A restaurant interior that is perceived as more luxurious. | A restaurant that is more flexible to special requests. |
A restaurant that more accurately aligns to a tradition. | A streaming service that crashes less often. |
A streaming service with an easier to use search function. | A train station that's more accessible. |
A tv show episode with higher viewer ratings than previous episodes. | An advertisement that's more engaging. |
An air-conditioner that's more energy efficient. | An aircraft wing that is lighter but stronger. |
An industrial fastener that is more resistant to corrosion. | Faster delivery. |
Faster services / technologies. | Fixing a known bug. |
Furniture made from a higher grade of wood. | Furniture that's easier to assemble. |
Greeting cards printed on a thicker stock of paper. | Increased data storage. |
Media that's more accurate, precise and objective. | Packaging that's easier to repackage for returns. |
Packaging that's more pleasing to open. | Packaging that's resilient to damage in the supply chain or retail environments. |
Pillows that are perceived as more comfortable. | Reformulating a food product to remove chemical ingredients. |
Removing an unpopular feature. | Removing hazardous materials from a product. |
Safety equipment that is compliant with the latest standards in multiple regions. | Snow tires that slip less on ice in a variety of real world conditions. |
Software that's easier to use. | Software that's more productive to use. |
Terms of service that are perceived are clearer or more fair. | Tires that are more durable. |
Updating a feature to work as users expect it to work. |
Overview: Quality Improvement | ||
Type | ||
Definition | Incremental increases in the value of products and services to customers. | |
Related Concepts |