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Management outcomes are real world results that managers achieve. This suggests targets that are under the influence of external factors such as competition, customers, partners and supply chains. In other words, outcomes are beyond a manager's full control such that it is more common to measure performance in terms of objectives. The following are the common types of management outcome.
Revenue | Profitability | Financial performance | Market share | Sales volumes | Cost reduction | Reduced overhead cost | Reputation | Brand value | Customer satisfaction | Customer experience | Customer relationships | Customer acquisition cost | Customer retention | Customer loyalty such as purchases per month | | Employee productivity | Operational efficiency | Production volumes | Reduced unit cost | Product quality | Service quality | Process throughput and speed | Competitive advantages | Employee satisfaction | Social responsibility |
Management Goals
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