Executive ManagementAchieve operating margins of 10% by reducing unit costs while improving quality.defect rate of quality control to 0.04% by improving manufacturing processes and systems.customer lifetime value to $1044 by reducing customer churn and upselling new services. qualification of leads.touching base with customers who have recently complained of an issue. customer satisfaction score for my customers by frequently visiting their table and maintaining a professional and helpful demeanor at all times.customer satisfaction to 84% by addressing the 5 most common customer complaints about our service including improvements to the usability of the order history page.
DesignDeliver all projects on time with client satisfaction of at least 77% by getting concepts in front of clients early and often.
DevelopmentAchieve an average development velocity of 10 story points per sprint.distribution strategy that allows us to reduce average delivery time to 2 days for ecommerce orders.top of mind brand awareness to 60% by improving the reach of promotional activities to 95% of our target audience. customer acquisition cost to $24 by extending our direct mail campaign to all regions.
PromotionGenerate demand of at least $14 million for the launch of our new ice cream product by efficiently allocating the promotional budget of 240k.same store sales by 2% with more aggressive loss leader offers that increase traffic by at least 3%.time to volume of six months for 100,000 units.business units, 90% of new hires stay with company at least 2 years.quality of customer and contact data.
OperationsImprove the uptime of the sales system to 99.99% by fixing failover issues.
SupportImprove the mean time to repair for incidents to 2 hours by creating a troubleshooting document that captures common problems and how to fix them.budget variance less than 10%, schedule variance less than 5%.
Project WorkDeliver the design for the sales system migration project. Measurements: deliverables on time, successful launch of project, stakeholder feedback.
Business ProcessesImprove the turnaround time of customer billing inquiries to 1 day by improving the process.
AdministrationImprove business unit satisfaction with the IT change request process by launching a tool and improving the transparency of the review process. Measurement: 55% business unit satisfaction, current satisfaction is 11%.impact of a potential data leak by encrypting sensitive customer data in all databases. Measurement: 70% of sensitive data encrypted company-wide by the end of the third quarter.quality of our kid's inline skating products by sourcing reliable parts to replace parts that have been the source of complaints and low reviews. Measurement: improve ratings of new product release to 80% from current rating of 48%.employee satisfaction of the team to 66% from the current 44% with a workshop that identifies improvements to our culture.output of the design team to $700,000 / month in client fees by cutting back on working from home and offering an office redesign with more creative spaces and spots for quiet work. throughput of the main production line to 2000/units an hour by addressing key bottlenecks such as maintenance issues.public speaking and communication skills by attending training and taking more of a leadership role within the team by presenting our projects and results to stakeholders. Measurement: successful completion of training, deliver at least 2 presentations to stakeholders.
|Overview: Employee Objectives