Aligning to customer preferences
Attractive pricing model
Compliance to regulations
Compliance to standards
Connection to culture, history & tradition
Ease of maintenance
Ease of repair
Ease of use
Education & learning
Facilitating social processes
Fair and accurate billing
Fast response to customer requests
Flexibility, adaptability & versatility
Health & wellness
Inclusiveness & accessibility
Integration & compatibility
Intuitive user interfaces
Meeting customer needs
Peace of mind
Pleasant service environments
Powerful functionality and features
Powerful user interfaces
Provide access to facilities, resources and environments
Provide access to knowledge and data
Quality of packaging
Reducing uncertainty and doubt
Reduction of risk
Safety & security
Sense & sensation
Sense of belonging
Solving customer problems
Timely and useful information
Training & development
InformationInformation that is actionable, timely, accurate and credible has value. For example, an accurate weather forecast allows people to plan their weekend. Meaningful knowledge that isn't timely or actionable can also have significant value.
NeedsFunctions and features that fulfill customer needs. Customer needs are based on the subjective evaluations of customers. They include both basic physical needs such as food and desired items such as diamonds.
ExperiencesIntangible benefits such as an activity that is enjoyable.
Objectives & GoalsProcesses and practices that achieve objectives and goals. For example, studying may achieve an objective such as passing a test. This may be related to a goal such as graduating with a degree.reliably with minor maintenance for more than 5 years.
Quality of LifeThe things that make communities happy, healthy, fulfilled, peaceful and prosperous such as a clean environment, quality education and adequate healthcare.
RiskThings that reduce risks such as safety features.
|Overview: Value Creation
An activity that benefits people.