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top   »  information technology   »  it management   »  service management   »  process exceptions

What are Process Exceptions?

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Process exceptions are conditions that aren't handled by automation or regular process procedures. Processes are typically designed to handle commonly observed business scenarios. It is often not feasible or desirable to handle every possible situation that can occur. Anything that isn't handled is considered a process exception. When an exception occurs, it is reported or escalated.
Overview: Process Exceptions
Type
Process Automation
Definition
An event or data condition that isn't handled by processes and procedures.
Example
A security monitoring process automatically handles certain types of attack. The process escalates to a team of security specialists when it encounters a serious threat.
Related Concepts
Management By Exception

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