A-Z Popular Blog Encyclopedia Search »
Related Guides
Incident Management

4 Examples of a Trouble Ticket

 , updated on
A trouble ticket is a data entity for tracking an issue. They are used by a broad range of software for incident and problem management. The following are common examples of a trouble ticket.

Incident Ticket

An incident is any issue or perceived issue. They are typically submitted by customers or internal customers. Incident tickets can also be created by an automated process such as a monitoring tool. An incident ticket is used to track all progress on repairing an incident and may be updated by customer service, service desk, customers and support teams.

Problem Ticket

A problem is the root cause of issues. A single problem may cause thousands of issues. In some cases, issues are addressed with a temporary fix but a problem remains as a fix may require code changes or equipment. As such, problem tickets can remain open for an extended period of time.


Alarms are automatic errors and warnings generated by equipment and software. In many cases, ticket management software can monitor and analyze alarms to automatically generate incident tickets. This may require complex logic as only a small percentage of alarms are actual incidents that impact customers.


It is common for a single incident to lead to a large number of trouble tickets. For example, hundreds of customers may submit tickets when something is down. Trouble tickets may have a parent/child relationship that allows all related tickets to be managed as a set. Alternatively, tickets may be marked as duplicates with a single ticket used to manage related incidents. This process may be automated by an event correlation engine.
Overview: Trouble Ticket
A data entity for tracking an issue.
Related Concepts

Incident Management

This is the complete list of articles we have written about incident management.
Business Incident
Call Tree
Corrective Action
Help Desk
Incident Process
Incident Response
Mean Time To Repair
Problem Management
Revenue Impact
Root Cause
Self Service
Service Desk
Service Management
Service Support
Support Levels
Trouble Ticket
More ...
If you enjoyed this page, please consider bookmarking Simplicable.

Incident Management

A guide to IT incident management.


A definition of IT incident with examples.

Incident vs Problem

The difference between incidents and problems explained.

Application Support

The common types of application support.

Corrective Action Plan

An overview of corrective action plans with examples.


An overview of failover approaches.

Business Incident

The definition of business incident with examples.

Incident Management Process

An overview of the incident management process with examples.

Problem Management Process

An overview of the problem management process.

Root Cause

A list of common root causes of problems.

Support Levels

The 4 common levels of technical support.

You Build It, You Run It

An overview of the principle of You Build It, You Run It.


The difference between Service Level Agreements and Service Level Objectives.

Service Operations

An overview of service operations with examples.

Service Support

An overview of the basic functions of service support.

Incident Response

An overview of incident response with examples.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map