Accuracy | Real time market data that is accurate. |
Adaptability | A software tool that allows users to hide or disable unused functions and tools. |
Advice | A structural engineer who provides useful advise to an architect. |
Ambience | A coworking space that's stimulating and productive to use. |
Ambiguity Avoidance / Certainty | An insurance policy that transfers risk with no ambiguity regarding conditions and terms. |
Availability | A home improvement store that is always stocked with construction essentials. |
Capacity | A cloud storage platform that can scale-up on demand. |
Comfort | A hotel that offers a good night's sleep. |
Communication | Training that is well-communicated such to make complex topics feel intuitive. |
Compliance | An office suite that helps small businesses to comply to tax regulations regarding management of digital receipts. |
Consistency | A parts supplier who produces parts to exactly the same specifications without defects. |
Convenience | A catering service that can provide lunch for a large meeting without much notice. |
Customization | A custom billing system that dramatically reduces costs for a telecom company. |
Durability | A mobile phone that continues to work after you drop it down some stairs. |
Environment | A supplier of materials recycled from ocean plastic that helps businesses to produce sustainable items. |
Fit | A well-fitting suit that makes the wearer more confident in a job interview. |
Maintainability | A computer designed to allow users to easily replace damaged components. |
Procurement | An ecommerce site with great variety and informative product pages that help a small business to procure basic supplies. |
Productivity | A consultant who delivers a great deal of high quality code for a project. |
Reliability | A delivery service that is never late. |
Risk | An investment product that helps businesses to mitigate foreign exchange risk. |
Safety | A tool that is safe to use. |
Schedule | A flight with a convenient schedule that arrives on time. |
Security | A bank with advanced cryptographic logon / authentication options that help customers to secure their financial resources. |
Selection | Fasteners of unusual lengths / dimensions / forms that suit the niche needs of construction projects and diy enthusiasts. |
Service | A restaurant with superior service that helps to make events such as birthdays a success. |
Speed | An online brokerage with a fast user interface and faster order execution. |
Stability | An operating system that is changed at a conservative pace with versions that are supported for a decade. |
Style | A wallpaper that perfectly completes a room. |
Uptime | A cloud-based productivity tool that's always up. |
Usability | A mobile phone that is productive and pleasing to use. |
Overview: Customer Success | ||
Type | ||
Definition | The goal of creating value for customers. | |
Related Concepts |