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Office automation is the use of information technology to support knowledge work and automate business processes. The term emerged as early as the 1960s and is associated with technologies that are often taken for granted today such as storing business information as data as opposed to physical files. The following are common modern incarnations of office automation.
Tools for creating documents and related functions such as printing.Office automation is heavily associated with storage of business information. In its modern incarnation, this includes document management and content management systems that store the work produced by knowledge workers in a searchable managed repository.
Tools for publishing and sharing information and documents.Process AutomationAutomation of business processes using tools such as workflow that orchestrate business processes including both automated processing and tasks that require human attention.Administration SystemsApplications for administrative practices such as financial accounting and human resources.
TrainingPlatforms for training & development.Other tools that are specific to a department or industry such as a project management, marketing, sales and technology management platforms.Data ProcessingData processing tasks such as processing payroll.Data management functions such as data backup and implementing retention schedules.
Integration of processes and data.CommunicationsCommunication tools such as email, video conferencing and messaging apps.FacilitiesTools for managing facilities such as offices and data centers including physical security and heating, ventilation and air conditioning (HVAC) systems.Implementing controls in areas such as finance, human resources and information technology. For example, systems that enforce segregation of duties for submitting, approving and auditing expense reports.
Information Technology
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