Office Productivity
Tools for creating documents and related functions such as printing.Knowledge Management
Office automation is heavily associated with storage of business information. In its modern incarnation, this includes document management and content management systems that store the work produced by knowledge workers in a searchable managed repository.Intranet
Tools for publishing and sharing information and documents.Process Automation
Automation of business processes using tools such as workflow that orchestrate business processes including both automated processing and tasks that require human attention.Administration Systems
Applications for administrative practices such as financial accounting and human resources.Training
Platforms for training & development.Business Software
Other tools that are specific to a department or industry such as a project management, marketing, sales and technology management platforms.Data Processing
Data processing tasks such as processing payroll.Data Management
Data management functions such as data backup and implementing retention schedules.Integration
Integration of processes and data.Communications
Communication tools such as email, video conferencing and messaging apps.Facilities
Tools for managing facilities such as offices and data centers including physical security and heating, ventilation and air conditioning (HVAC) systems.Internal Controls
Implementing controls in areas such as finance, human resources and information technology. For example, systems that enforce segregation of duties for submitting, approving and auditing expense reports.| Overview: Office Automation | ||
Type | ||
Definition | The use of information technology to support knowledge work and automate business processes. | |
Related Concepts | ||
