Managing Expectations
Managing expectations is the process of negotiating and communicating your workload, assumptions, constraints and decisions. It is common for managers and executives to imagine that you are working on things that you haven't committed to deliver. Likewise, managers may expect things of your work that are detached from working level realities. A third problem is that managers may arbitrarily assign work that is unrealistic, low value or beyond your capacity. Managing expectations is the process of negotiating for reasonable and high value work items and clearing communicating what is being delivered.Setting Expectations
Setting expectations is the process of communicating your direction, resource needs and requirements. This most often applies to managing down whereby you set expectations such as deadlines, work quality and requirements with your team. However, it also applies to managing up as you may want to clearly indicate strategies, mission and goals in order to gain resources and cooperation with stakeholders across an organization.Leadership
Leadership is a social process that involves getting people moving in the same direction towards a common purpose. This applies equally well to managing up and managing down as leadership has little or nothing to do with formal authority. For example, if you become an agent of change that drives forward the strategies of management you will become important to them.Communication
Managing up is a process of communication whether you are selling a strategy, celebrating a win or influencing an outcome. This includes everything from visual communication to the art of winning an argument.Relationship Building
Individuals who have influence with people higher then themselves in a hierarchy are often relationship builders who are in the habit of talking to people at every level of their organization. For example, you are far more likely to influence up if you are generally well known and visible in your firm.Authenticity
The practice of being truly dedicated to your job such that you continually improve things and are highly engaged. Some professionals earn respect for their diligence, output, knowledge and/or commitment such that they end up having significant influence over managers and/or executive managers.| Overview: Managing Up | ||
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Definition | The process of influencing and building relationships with stakeholders with greater formal authority than yourself. | |
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