Ability to work under pressure | Accountability and responsibility |
Adaptability | Adaptation to change |
Adaptive communication | Agent of change |
Analytical thinking | Articulate |
Assertiveness | Attention to detail |
Attention to quality | Attentiveness |
Business acumen | Coaching and mentorship |
Collaborative mindset | Commercial awareness |
Compassion | Concise communication |
Conflict resolution | Consistency |
Constructive feedback | Continuous learning |
Courteous | Creative vision |
Creativity | Critical thinking |
Cross-functional cooperation and collaboration | Cultural awareness |
Cultural sensitivity | Customer advocacy |
Customer service orientation | Data visualization |
Design sense | Diligence |
Diplomatic | Discretion |
Emotional agility | Empathy and understanding |
Ethical decision making | Executive communication |
Executive presence | Financial acumen |
Flexibility | Global perspective |
Handling ambiguity | Handling criticism |
Industry awareness | Influencing beyond authority |
Initiative | Intuition |
Language ability | Learning agility |
Listening with intent to understand | Maintaining confidentiality |
Meeting commitments | Meeting deadlines |
Negotiation | Observant |
Organizational awareness | Organized |
Patience and composure | Personal presence |
Personal resilience – handling stress well | Persuasion |
Polite | Positive attitude |
Positive language and tone | Prioritization |
Problem solving | Professionalism |
Public speaking | Relationship building |
Reliable | Research skills |
Resolving customer complaints | Resourcefulness |
Respectful | Self-awareness |
Self-confidence | Self-control |
Self-direction | Self-motivation |
Self-starter | Service mindset |
Service recovery skills – turning around customer dissatisfaction | Sincere |
Social perceptiveness | Solving customer problems |
Stakeholder relationships | Strategic vision |
Supportive | Sympathetic |
Tactful | Taking ownership |
Team mindset | Time management |
Trust-building | Verbal communication |
Versatile | Well-spoken |
Willingness to learn | Writing and written communication |
| Overview: Soft Skills | ||
Type | ||
Definition | Skills that require tacit knowledge and abilities. | |
Related Concepts | ||
