CommunicationCommunication is the process of socializing information. This is a foundational organizational skill.
Communicated a product roadmap to internal and external stakeholders.
Goal SettingThe process of developing goals for businesses, teams, programs, projects and individuals.
Developed sales goals for a team of 50 salespeople and achieved executive buy-in.
PlanningThe process of mapping out the detailed steps to achieve a goal.
Planned a product launch that achieved $12 million in sales within 3 months.
StrategyStrategy planning is the process of identifying goals and plans to achieve them. The term strategy implies relatively complex planning that requires solving business problems in a competitive and constrained environment.
Developed a cost reduction strategy for IT that reduced expenses by $1.1 million per year by retiring legacy systems and support contracts.Making decisions in a reasonable way and gaining support for a decision from stakeholders.
Developed a more flexible decision making process for handling non-standard customer requests that improved customer satisfaction.
Problem SolvingSolving problems including practices such as root cause analysis.
Determined the root cause of product quality issues and worked with supply partners to quickly resolve the issue.
AdministrationAdministration is the implementation of policy and processes.
Managed the reverse logistics process handling up to 200,000 customer returns per month.
MeasurementMeasuring the things you're trying to improve.
Developed an efficiency metric for ecommerce packaging. This was used to reduce cardboard usage by 23% by evaluating and improving packaging algorithms against the metric.
Project PlanningAnalysis related to the planning of projects such as developing requirements and business plans.
Developed requirements for a sales system by engaging dozens of business units and sales teams.
Project ManagementThe end-to-end management of a project.
Managed a sales system project with a budget of $2.3 million.
Business AnalysisBusiness analysis is the process of developing knowledge that is relevant to specific business goals.
Developed a technology health analysis for 300 legacy systems and made recommendations for cost saving and risk management strategies.
Meeting ManagementThe process of organizing productive meetings.
Organized project meetings with a proper agenda and meeting minutes.
SchedulingScheduling is the practice of managing time.
Managed a demanding schedule whereby my meeting requests often exceeded 100 hours each week. Carefully prioritized time and managed expectations to achieve high productivity.
PrioritizationDiscovering and prioritizing your most valuable opportunities.
Prioritized quick win automations that improved productivity by $0.40 per hour across all operations staff.
Managing ExpectationsManaging expectations is the process of clearly communicating what you will and will not deliver.
Clearly communicated priorities to deliver to stakeholder expectations.
Setting ExpectationsSetting expectations is the process of clearly communicating what you expect of others.
Communicated prioritized requirements and set clear expectations for work quality and deadlines.
Pitched a project to business units and executives to reduce energy consumption at three data centers. Achieved approval to develop a business case.
Event PlanningOrganizing events such as large meetings and conferences.
Organized a company wide annual kickoff event whereby executives communicated the firm's annual strategy.
Public SpeakingThe practice of communicating in-person to groups.
Pitched products to customers to help close deals worth $14.5 million.
FacilitationFacilitation is the process of guiding conversations in which you have no stake in order to be helpful.
Facilitated a design charrette that produced 3 product prototypes.
ManagementManagement is the practice of managing resources and directing teams.
Managed the front desk of a luxury hotel that serves up to 900 customers a day.
DelegationThe practice of dividing work into chunks, assigning it to others and managing results.
Orchestrated a response to a major information security incident by managing the work of more than 50 information technology professionals.Performance management is the process of setting performance goals and evaluating performance.
Managed goal setting and performance reviews for a team of 24 software developers.
Change ManagementDriving change forward by sidelining resistance, inaction and ineptitude.
Quickly cleared issues, removed bottlenecks and empowered agents of change to achieve project objectives.
Attention to DetailAttention to detail is the process of taking care to do work properly.
Created a maintenance checklist that reduced quality issues by 70%.
Due DiligenceDue diligence is the reasonable level of care that is expected in a particular situation.
Performed reconciliation to confirm that salary payments matched the approved salaries of employees.
Record KeepingRecording transactions, change and events.
Tracked 44,000+ geographically distributed information technology assets to quickly update changes in an asset management system.
Budget ManagementDeveloping and controlling budgets.
Managed a marketing budget of $23 million.
Knowledge ManagementKnowledge management is the practice of developing, communicating and controlling knowledge.
Developed and communicated a classification system for customer impacting incidents that was adopted by operations teams.
Time ManagementTime management is the practice of improving productivity, or the amount of value you create in an hour of work.
Redesigned a biweekly team meeting by requiring participants to fill in a short questionnaire that captures their issues, status and ideas. This reduced meeting duration by 3 hours per week.
Risk ManagementRisk management is the practice of identifying and treating risk.
|Overview: Organizational Skills|
Abilities related to planning, controlling and directing resources to achieve objectives.