Cost analysis and control
Customer analytics & insights
Customer relationship management
Handling stress, ambiguity and criticism
Market differentiation & positioning
Networking & relationship building
Quality assurance & control
Social responsibility initiatives
Supply chain management
ManagementManagement is the direction and control of resources and teams to achieve goals in an environment of competition and constraints. The following are foundational management skills.
Customer ServiceSkills related to customer service, customer relationships and customer experience.Customer advocacy is the process of using customer feedback to drive internal change such as change to product designs.
Productivity SkillsProductivity skills relate to how much value you can produce in a unit of time for your employer. Some of these skills, such as delegation, are so commonly used on resumes and job descriptions that they can begin to feel cliche.
CoreThe following is a complete list of core business skills that are commonly used in resumes and job descriptions.
Motivating is the ability to get others to act.
The ability to influence the thoughts, opinions, decisions and strategies of others.
Researching possibilities, modeling alternatives and making rational decisions.
Developing plans to achieve goals in an environment of competition and constraints.
Developing solutions to problems.
The ability to identify a series of steps that achieve an objective.
The orchestration of resources to achieve a goal.
Planning time to achieve a goal.
A common term for managing employees who require significant direction and monitoring. This term isn't typically applied to knowledge workers.
The process of agreeing to objectives with each employee and then evaluating performance against those objectives to reward high performance and act to improve low performance.
Managing an entire organization or a top level organizational capability such as marketing, information technology or operations.
Developing measurements and metrics that support management objectives such as process improvement. Management accounting is not to be confused with financial accounting.
Quality assurance is the process of controlling and improving quality.
Project planning and control of implementation. Project management skills are mostly related to knowledge of project management methodologies and experience managing projects.
The practice of gathering, organizing, calculating, modeling and designing information to produce business outcomes.
Managing processes for developing, capturing, controlling, securing, sharing and using knowledge.
The ability to communicate meaning with visuals and words.
The ability to improve the knowledge and abilities of others.
The ability to communicate to a group.
The ability to meet new people, make a good impression and develop relationships.
The ability to develop strategy, work products and solutions that are non-obvious and valuable.
The ability to sustain positive relationships with customers, partners and other stakeholders.
Developing estimates and budgets.
Administering budgets according to accounting practices and the policies of an organization.
Managing financial resources including assets and spending.
The summary, analysis, reporting and monitoring of financial transactions and accounts. Requires knowledge of accounting standards, practices and controls.
Experience in implementing processes of compliance and knowledge of laws, regulations and standards.
Controlling assets throughout their lifecycle including procurement, implementation, operation, maintenance and disposal.
Recruiting related skills such as interviewing and making hiring decisions.
Managing relationships and communications to stakeholders and the media.
Marketing related skills in areas such as advertising, promotion, product development, pricing and distribution.
The ability to make agreements with favorable terms.
The process of procuring goods and services. This is a compliance heavy activity that is also related to product development, service delivery, logistics and quality assurance.
A broad range of skills related to information technology use, administration, management, development, operations, architecture and infrastructure.
The ability to design graphics and visual information.
The ability to handle stress and problems without loss of focus, enthusiasm and professional composure.
The ability to use the process of design to solve problems in areas that aren't traditionally viewed as design problems. For example, a manager who improves the culture of a team by designing better meeting agendas.
The ability to define your own mission, obtain resources, overcome problems and deal with ambiguity to be productive without any guidance or direction from others.
A creative form of self-direction whereby an individual creates valuable new organizations, industries, business models and processes with full accountability for the success or failure of a venture or enterprise.