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70 Examples of Business Skills

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Business skills are talents, abilities and know-how that are useful in commercial and organizational settings. The following are common types of business skill.
Brand management
Business analysis
Business continuity
Business development
Change management
Competitive analysis
Conflict management
Conflict resolution
Cost analysis and control
Crisis management
Customer advocacy
Customer analytics & insights
Customer relationship management
Customer retention
Customer satisfaction
Customer service
Customer support
Data analysis
Decision making
Employee development
Employee engagement
Financial management
Handling stress, ambiguity and criticism
Information security
Inventory management
Market differentiation & positioning
Market research
Marketing analysis
Marketing automation
Networking & relationship building
Operations management
Organizational skills
Performance management
Presentation skills
Problem solving
Process improvement
Product development
Product management
Project coordination
Project management
Public Speaking
Quality assurance & control
Risk assessment
Risk management
Sales closing
Sales forecasting
Sales management
Sales operations
Social responsibility initiatives
Stakeholder management
Strategic partnerships
Strategic planning
Supply chain management
Team management
Time management
Vendor management


Management is the direction and control of resources and teams to achieve goals in an environment of competition and constraints. The following are foundational management skills.

Customer Service

Skills related to customer service, customer relationships and customer experience.
Customer advocacy is the process of using customer feedback to drive internal change such as change to product designs.

Productivity Skills

Productivity skills relate to how much value you can produce in a unit of time for your employer. Some of these skills, such as delegation, are so commonly used on resumes and job descriptions that they can begin to feel cliche.


The following is a complete list of core business skills that are commonly used in resumes and job descriptions.

Skill Descriptions

Leadership is the ability to get teams moving in the same direction towards common objectives and goals.
Motivating is the ability to get others to act.
The ability to influence the thoughts, opinions, decisions and strategies of others.
Decision Making
Researching possibilities, modeling alternatives and making rational decisions.
Strategy Planning
Developing plans to achieve goals in an environment of competition and constraints.
Problem Solving
Developing solutions to problems.
The ability to identify a series of steps that achieve an objective.
The orchestration of resources to achieve a goal.
Planning time to achieve a goal.
A common term for managing employees who require significant direction and monitoring. This term isn't typically applied to knowledge workers.
Performance Management
The process of agreeing to objectives with each employee and then evaluating performance against those objectives to reward high performance and act to improve low performance.
Executive Management
Managing an entire organization or a top level organizational capability such as marketing, information technology or operations.
Change Management
The practice of leading change to overcome resistance to change.
Management Accounting
Developing measurements and metrics that support management objectives such as process improvement. Management accounting is not to be confused with financial accounting.
The process of identifying, analyzing, measuring, treating and monitoring risk.
Quality Assurance
Quality assurance is the process of controlling and improving quality.
Project Management
Project planning and control of implementation. Project management skills are mostly related to knowledge of project management methodologies and experience managing projects.
Business Analysis
The practice of gathering, organizing, calculating, modeling and designing information to produce business outcomes.
Knowledge Management
Managing processes for developing, capturing, controlling, securing, sharing and using knowledge.
The ability to communicate meaning with visuals and words.
An advanced form of communication that implies an ability to make information interesting and engaging.
The ability to improve the knowledge and abilities of others.
The ability to communicate to a group.
Non-verbal Communication
Non-verbal communication such as eye contact and body language.
The ability to meet new people, make a good impression and develop relationships.
Team Building
Leading a team to develop positive working relationships, norms and expectations.
The ability to develop strategy, work products and solutions that are non-obvious and valuable.
Time management is the practice of making good use of time to improve your productivity and quality of life.
Relationship Management
The ability to sustain positive relationships with customers, partners and other stakeholders.
Budget Planning
Developing estimates and budgets.
Budget Control
Administering budgets according to accounting practices and the policies of an organization.
Financial Management
Managing financial resources including assets and spending.
The summary, analysis, reporting and monitoring of financial transactions and accounts. Requires knowledge of accounting standards, practices and controls.
Experience in implementing processes of compliance and knowledge of laws, regulations and standards.
Asset Management
Controlling assets throughout their lifecycle including procurement, implementation, operation, maintenance and disposal.
Recruiting related skills such as interviewing and making hiring decisions.
Human Resources
Management and implementation of hire to retire processes. This is a broad area that includes recruiting, employer branding, employee relations, organizational culture, compensation, benefits, training & development and performance management.
Public Relations
Managing relationships and communications to stakeholders and the media.
Marketing related skills in areas such as advertising, promotion, product development, pricing and distribution.
Managing sales processes, prospecting, developing opportunities and closing sales.
The ability to make agreements with favorable terms.
Customer Service
Customer service includes any interaction with a customer such as sales, service and support. This is related to people skills and experience in a service culture.
The process of procuring goods and services. This is a compliance heavy activity that is also related to product development, service delivery, logistics and quality assurance.
Operations refers to the core business processes of an organization. These processes vary by industry. As such, operations skills are often industry specific and cover processes such as logistics, service fulfillment and manufacturing.
>Information Technology
A broad range of skills related to information technology use, administration, management, development, operations, architecture and infrastructure.
Visual Design
The ability to design graphics and visual information.
The ability to handle stress and problems without loss of focus, enthusiasm and professional composure.
Design Thinking
The ability to use the process of design to solve problems in areas that aren't traditionally viewed as design problems. For example, a manager who improves the culture of a team by designing better meeting agendas.
Systems Thinking
The ability to deal with complex of systems that involve a large number of variables. This typically requires the design of unusually simple and elegant solutions. For example, applying the principle of waste is food to solve a broad range of environmental problems.
The ability to define your own mission, obtain resources, overcome problems and deal with ambiguity to be productive without any guidance or direction from others.
A creative form of self-direction whereby an individual creates valuable new organizations, industries, business models and processes with full accountability for the success or failure of a venture or enterprise.
Next: Talent
More business skills:
Analytical Skills
Business Analysis
Business Experience
Change Management
Computer Skills
Customer Service
Data Literacy
Decision Making
Design Thinking
Human Resources
People Skills
Personal Resilience
Problem Solving
Project Management
Public Speaking
Quality Assurance
Relationship Building
Risk Management
Strategic Planning
Systems Thinking
Time Management
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Business Experience

An overview of business experience with examples.

Knowledge Work

A definition of knowledge work with examples.

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