ListeningThe ability to pay attention to people, process what they are saying and show that you are listening.
NetworkingBuilding new social connections.persuasion.
DebateA talent for representing a position in an argument.
Office PoliticsNavigating the politics of an organization to get things done.
LeadershipLeadership is the process of getting groups moving in the same direction towards common objectives.
TeachingThe ability to develop knowledge in others. Often referred to as training in a business context.knowledge of performance and knowledge of results.
MentoringA professional relationship whereby an experienced individual works to improve the performance of a less experience individual over time. customer service.
Conflict ManagementHandling difficult social situations where emotions are running high such as an angry customer or coworker.
PolitenessDemonstrating respect for others and complying with the norms of a society and situation.
EtiquetteKnowledge of specific social rules and ability to apply these rules to make a good impression. For example, conforming to the expected dining etiquette of a culture.signaling or countersignaling social strengths.
Emotional IntelligenceThe ability to read emotion in others and respond in an intelligent way. For example, being able to see that a customer is angry and work to solve the source of these feelings as opposed to responding to anger with anger.
Social IntelligenceSocial intelligence is the ability to navigate complex social situations such as competition for the same job within a team that relies on support from executives. criticism in a timely and professional manner that isn't unnecessarily negative.
Handling CriticismAccepting fair criticism and defending yourself from unfair criticism in a professional and effective manner.intellectual diversity where disagreement is common.
FairnessTreating others with fairness. For example, judging others on the content of their character as opposed to their appearance or background.
OpennessOpenness to new ideas or the possibility that you might be wrong about something.
Rational ThoughtThinking in a rational way including the discipline to identify your own biases and fallacies.
ReliabilityManaging commitments and delivering to gain a reputation for doing what you say you will do.managing performance against those expectations.
Visual CommunicationThe ability to influence with pictures.
Written CommunicationCommunicating with words such as an email.use of silence as a tool of communication.
Formal CommunicationThe ability to deliver formal communications that require a particular structure. For example, delivering a negative performance review that has legal implications.
Creative CommunicationCommunication that requires creativity such as advertising.
Body LanguageUsing your physical presence to improve communication. For example, looking as if you are energetic and listening.
Eye ContactEye contact is an element of communication as people commonly try to read others by looking in their eyes.story as opposed to bland information or emotion.
HumorThe ability to use the dark and absurd to make life strangely more pleasant.
Business AcumenBusiness acumen is knowledge of a business and ability to communicate convincingly in a business context. For example, the ability to influence in the telecom industry because you understand the business.
FacilitationPromoting communication, decision making and problem solving in a social process in which you hold no stake.
Cultural CapitalCultural capital is the ability to influence in the context of a culture. For example, the ability to influence the upper class of a particular society.
SociabilityAn enthusiasm for communicating and getting to know people.
AssertivenessA willingness to challenge others in social situations to achieve an objective or generally establish social dominance.
ImprovisationImprovisation is the ability to creatively build on the ideas of others on the spot with no planning. For example, the ability to construct a collaborative solution to an outside context problem.
SalesSales is largely considered a social process of building relationships, communicating a value proposition and closing sales.
|Overview: People Skills
A collection of abilities that allow an individual to accomplish goals in a social environment.