Problem Management
Customers of a bank complain of incorrect calculations on their accounts. The bank investigates and finds incorrect accounting spanning the period January 12th - January 28th. After this period, the problem appears to go away. The bank checks configuration management records to determine what changed during this period of time in relevant systems.Investigations
An unmanned rocket malfunctions and is destroyed at launch. An investigation into the incident relies heavily on details of how the rocket was designed and configured when it malfunctioned.Overview: Configuration Status Accounting | ||
Type | Configuration Management | |
Definition | The ability to identify the configuration of operational items such as infrastructure, vehicles, equipment and software at a point in time. | |
Related Concepts | Configuration ManagementSafetyIT GovernanceComplianceService Management |