Productive to use
Pleasing to use
Clear and concise language
Avoids needless minimalism
Consistent experience across devices and screens
Appealing look and feel
Useful feedback from interface
Doesn’t rely on cryptic symbols and icons
Behaves as the user expects
Easily customized by the user
Users can control what they want to control
Users need not control what they are not interested in controlling
Error recovery and resilience
Error handling and messages are helpful
Accessible to everyone
Visual cues that feel intuitive
Effective use of negative space
Fast and responsive
Reliable and always available
Forgiving designs that eliminate latent human error
Flat designs with much information one page
Hierarchical designs where you need to dig for more
Input validation prevents errors
The context of each screen is clear
Intuitive forms and workflows
Powerful search functions
Avoids self-absorbed functions such as announcing new features in pop-ups
Easy to complete common tasks
Supports multiple languages
Doesn’t force users to a language based on their location
Doesn’t disrupt flow
Helpful labeling of navigation
Effective use of color
Efficient sorting and filtering options
Commercial terms such as total price are clear
Design to the EdgesAvoiding assumptions about your average user to design for as many people as possible.
Least AstonishmentDesigns that feel intuitive such that they can be easily learned with a little trial and error.
UndoProviding a safe environment for users to click on things and undo unintended actions.
Stay Out of the WayAvoid unnecessary rules, structures and restrictions that prevent people from accomplishing tasks the way they like.
FlowAllowing people to flow through tasks without interruption.
Fit for PurposeUser interfaces that are suited to their purpose. For example, an information dense screen for an information-intensive task.
Information ScentDescriptive navigation and visual cues that allow people to smell information.
ProductivityInterfaces that allow users to achieve goals as efficiently as possible.
CustomizationAllowing users to configure things to their preferences.
Sensory DesignDesigns that are pleasing to the senses including visual appeal, sound, touch and potentially taste and smell.
|Overview: User Friendly|
A design that is pleasing to use.