LocationProducts and services that are close to the customer when needed. For example, a magazine shop at an airport.
PortabilityItems that are easy to carry around such as a mobile phone.
Time-savingCustomer experiences that save time as compared to traditional alternatives. For example, a precooked meal that simply needs to be heated in a microwave.
PackagingPackaging that is easy to open, reseal and reuse. Things in single portion packages may save the customer effort.
DeliveryDelivering items to the customer's location.
SchedulingDoing things at a time that is convenient for the customer. Such as a home repair contractor that schedules precise appointments.
DefaultsSetting reasonable defaults for configuration options. For example, an air conditioner that automatically defaults to auto mode at a popular temperature.
Self-service & Personal AttentionSome customers will find self-service tools to be convenient and others will find personalized attention from your staff to be more convenient. Generally speaking, asking the customer to jump through technical steps such as installing an app isn't at all convenient.
PersonalizationRemembering the customer's preferences. For example, you ask a hotel for firm pillows once and they automatically have firm pillows ready in your room with every stay afterwards.
|Overview: Customer Convenience|
Any element of customer experience that saves the customer time and effort.