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An internal consultant is a knowledge worker who offers their services to multiple business units within an organization. The term implies an employee whose objectives are assigned on a project or task basis. The following are illustrative examples.
Project ManagementIt often makes sense for an organization to have a pool of project managers who can be deployed as needed. This allows for efficient use of resources. It also allows project management practices to fall under the governance of a project management office without political obstacles.Technical SkillsTechnical skills in areas such as software architecture, information security and software development are often deployed according to an internal consultant model. For example, an information security team may offer consulting on a project basis to provide non-functional requirements, evaluate products, secure infrastructure and conduct secure code reviews.
DesignIt often makes sense to have creative professions in a separate team where they can learn from each other and establish a creative team culture. Creative work also lends itself well to task based assignments that can be viewed as short consulting engagements. For example, it can make sense to have a web design team of 7 people as opposed to 7 business units with one web designer.Human ResourcesLarge, modern human resources departments often view certain functions as a consultancy. This involves treating business units as internal customers that require services in areas such as recruiting, team culture, career development and training. Other human resource functions related to compliance, financial management, business ethics and performance management are internal controls as opposed to consulting services.
Organizational Structure
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