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4 Examples of Customer Facing

 , updated on May 21, 2017
Customer facing describes any role, service, technology or information that is directed at customers. The following are illustrative examples.

Role

Customer facing describes any role that involves interacting with customers face-to-face, over the phone or using a communication tool such as email. For example, a waiter is customer facing whereas a software developer at a bank might never meet a customer.

Service

Organizations typical have services that are customer facing such as customer service and services that are for internal customers such as human resources.

Technology

Technology products, services and self-service tools for customers. For example, a bank might have 50 internal systems and 5 systems that are customer facing such as bank machines and an internet banking website.

Information

Information that you share with the public or individual customers. For example, an airline that shares personalized statistics with a customer on an app such as how many miles they have traveled with the airline.
Overview: Customer Facing
Type
Definition
A role, service, technology or information that is directed at customers.
Related Concepts

Goals

This is the complete list of articles we have written about goals.
Big Goals
Business
Career
Customer Service
Daily Goals
Efficiency
Employee
Future Goals
Intentions
IT
Leadership
Learning
Long Term
Management
Measurable
Objectives
Outcome Goals
Performance Goals
Personal
Process Goals
Productivity
Professional
Quality
Resolutions
Stretch
Types of Objectives
Work Goals
Workplace Goals
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