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4 Examples of Customer Facing

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Customer facing describes any role, service, technology or information that is directed at customers. The following are illustrative examples.


Customer facing describes any role that involves interacting with customers face-to-face, over the phone or using a communication tool such as email. For example, a waiter is customer facing whereas a software developer at a bank might never meet a customer.


Organizations typical have services that are customer facing such as customer service and services that are for internal customers such as human resources.


Technology products, services and self-service tools for customers. For example, a bank might have 50 internal systems and 5 systems that are customer facing such as bank machines and an internet banking website.


Information that you share with the public or individual customers. For example, an airline that shares personalized statistics with a customer on an app such as how many miles they have traveled with the airline.
Overview: Customer Facing
A role, service, technology or information that is directed at customers.
Related Concepts


This is the complete list of articles we have written about goals.
Big Goals
Business Goals
Concrete Goals
Service Goals
Daily Goals
Efficiency Goals
Employee Goals
Future Goals
IT Goals
Leadership Goals
Learning Goals
Long Term Goals
Management Goals
Measurable Goals
Outcome Goals
Performance Goals
Personal Goals
Process Goals
Productivity Goals
Professional Goals
Quality Goals
Stretch Goals
Types of Objectives
Work Goals
Workplace Goals
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