37 Examples of IT Goals
John Spacey, December 26, 2019
Information technology goals are targets for the development, operation, management and marketing of information technology. These are developed as part of strategy and as the performance objectives of IT teams. The following are illustrative examples of IT goals.
RevenueGrow service subscriptions 14% to 300,000 users representing a run rate of $11 million a month.
Cost ReductionReduce licensing costs by retiring legacy operating systems in favor of linux. Goal: reduce recurring licensing costs by $70,000 a year.
Cost Per UserImprove cost per user to $33 a month for IT help desk and infrastructure support.
Cost Per TicketReduce cost per ticket by 17% to $22.50 for help desk requests.
Cost Per TransactionImprove cost per transaction to $0.02 for ecommerce sales.
Internal ControlsImplement segregation of duties for approving system access and granting system access. Goal: 100% segregation between the authority to grant and approve system access to achieve information security compliance.
Risk ExposureReduce risk exposure related to legacy hardware and systems by $200,000.
Budget VarianceDeliver the private cloud infrastructure project within a budget variance of 5% or less.
Schedule VarianceDeliver the private cloud infrastructure project on time with a schedule variance of less than 5%.
ThroughputIncrease the throughput of change requests by 10% to 440 story points a month.
Cost EffectivenessReduce the IT costs of the ecommerce site by 14% to 1.3% of revenue.
Return on InvestmentAchieve a 3-year return on investment of 44% for the data center automation project.
ProductivityIncrease the output of the development team to 30 lines of code a day per developer.
EfficiencyIncrease the efficiency of meeting rooms with a system that charges teams for booking a room and then not using it. Measurement: reduce the number of booked meeting rooms that go unused by 50% without reducing overall bookings.
OverheadReduce IT spend as a percentage of revenue to 5% while continuing to increase IT capabilities that represent a competitive advantage.
Turnaround TimeReduce the turnaround time of high and medium priority change requests to 30 days.
OutcomesAchieve _______ standards compliance.
ModernizationImprove the average age of critical computing infrastructure to 9.3 years from the current 13.8 years.
Time to MarketImprove the time to market for service features to 3 months.
Capability RateIncrease the number of systems, applications and services that comply to service management. Goal: service management capability rate of 70% for systems and applications with an opex budget of more than $30,000 per annum.
IncidentsReduce the number of high severity information security incidents to zero.
AvailabilityImprove the availability of the customer relationship management platform to 99.99%.
Defect RateReduce the production defect rate by 22% to 0.08 per 1000 lines of code.
Mean Time to RecoveryImprove mean time to recovery to 22 minutes for severity 1 & 2 incidents.
Ticket QualityImprove stakeholder satisfaction with incident tickets to 85%.
First Level Resolution RateImprove first level resolution rate to 92% with training and troubleshooting tools.
Transaction SpeedImprove average order transaction time by 30% to 1.2 seconds.
Page SpeedReduce First Contentful Paint to an average of 400 ms for ecommerce pages.
Patch LatencyReduce patch latency for high priority security updates to 4 business days.
Compliance RateImprove audit trail compliance rate to 70% of systems and applications.
Resource UtilizationIncrease billable hours to an average of 90% for the team.
SLA ComplianceReduce SLA violations to 90 from 234 for internal customers.
Customer SatisfactionImprove customer satisfaction with the ecommerce app to 66% from 55%.
Deliverables SatisfactionImprove satisfaction with deliverables to 85%.
Stakeholder SatisfactionIncrease score on quarterly stakeholder satisfaction survey to 73%.
Employee SatisfactionImprove employee satisfaction to 95% for high performing developers.
RecruitingRecruit talent to increase the output of the team by 400 story points per month. Goal: hire 3 developers with zero percent turnover and performance ratings of at least 3.8 in year one.
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