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Order management is the process of accepting and fulfilling an order. This is typically a core operational process that is managed, automated and optimized using technologies such as ERP, workflow and/or specialized order management systems. The following are common steps in an order management process.
Entry & ValidationEntry of the order and validation of user input.Order ProcessingProcessing including data integration that publishes the order to subscribing systems. For example, an order might be published by an ecommerce platform and consumed by an inventory management, billing and supply chain management systems.Credit VerificationOften the customer has been qualified before an order is placed. However, if the customer exceeds current limits on their account this may require verifications and approvals.
Billing & InvoicingSetting the customer and order up in billing systems and generating an invoice.Payment ProcessingProcessing payments.Inventory & SourcingChecking stock levels and potentially ordering new stock from suppliers.ManufacturingIn some cases, an order is custom manufactured for the customer.Keeping the customer informed and handling inquiries and requests.
Returns & RefundsOrder cancellations, returns and refunds.If the order is for a service, the service is set up and the customer is provided access. Order PreparationOrder preparation steps such as picking and packing.ShippingShipping the order and tracking the shipment.
Operations Management
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