Entry & Validation
Entry of the order and validation of user input.Order Processing
Processing including data integration that publishes the order to subscribing systems. For example, an order might be published by an ecommerce platform and consumed by an inventory management, billing and supply chain management systems.Credit Verification
Often the customer has been qualified before an order is placed. However, if the customer exceeds current limits on their account this may require verifications and approvals.Billing & Invoicing
Setting the customer and order up in billing systems and generating an invoice.Payment Processing
Processing payments.Inventory & Sourcing
Checking stock levels and potentially ordering new stock from suppliers.Manufacturing
In some cases, an order is custom manufactured for the customer.Customer Service
Keeping the customer informed and handling inquiries and requests.Returns & Refunds
Order cancellations, returns and refunds.Service Provisioning
If the order is for a service, the service is set up and the customer is provided access.Order Preparation
Order preparation steps such as picking and packing.Shipping
Shipping the order and tracking the shipment.| Overview: Order Management | ||
Type | ||
Definition | The process of accepting, processing and fulfilling an order. | |
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