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balanced scorecard
What is a Balanced Scorecard? John Spacey, updated on March 20, 2021
![]() 1. FinancialFinancial objectives such as revenue targets and return-on-investment.2. CustomerCustomer related targets such as customer retention, loyalty and customer satisfaction.3. InternalThe capabilities of the organization such as quality, risk management, efficiency and innovation. These form the basis for a company's current and future competitive advantage.4. Learning & GrowthThe corporate culture of an organization such as employee engagement and development.Goal StructureEach goal is broken down into a structure with a vision statement, strategies, tactics and metrics.GoalsThis is the complete list of articles we have written about goals.If you enjoyed this page, please consider bookmarking Simplicable.
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