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Serviceability is how easy it is to support a product, service, tool, infrastructure component, machine or facility. The following are common elements of serviceability.InstallThe ease with which software or equipment can be installed.
ConfigurationThe process of configuring items and managing configuration. The process of maintaining items to prevent them from breaking.AdministrationAdministration of items such as granting authorizations.RepairThe process of fixing an item when its broken.
Health & SafetyThe safety precautions required to repair an item.UpdateThe process of keeping an item up-to-date. For example, security patches for software.Parts that can be swapped out when they are broken.Extensibility Features such as standard interfaces that allow an item to be extended with new functionality.
Incidents & ProblemsThe process of troubleshooting issues and fixing problems.Vendor SupportSupport from the organization that designed and/or manufactured an item.TermsLegal terms that allow you to do what you need to do to support an item. For example, terms that allow you to configure and repair things without voiding a warranty.MonitoringFeatures that allow you to monitor items for performance and issues.
Logs that record information to support incident recovery, root cause analysis, audits and investigations.Support ToolsTools for installation, configuration, administration, monitoring, troubleshooting and repair.InformationSupport documentation and media such as design documents, administration guides and detailed explanations of error codes.
DisposalThe process of disposing of an item such as reuse and recycling.|
| Type | | | Definition | The cost and risk associated with supporting an item. | | Related Concepts | |
Operations Management
This is the complete list of articles we have written about operations management.
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A list of business operations terms.
A definition of field service with examples.
The common types of capacity strategy.
The definition of production management with examples.
The definition of core business with examples.
The definition of it operations with examples.
An overview of operations plans with complete examples.
The definition of operations planning with examples.
The definition of operations management with examples.
An overview of logistics with examples.
A list of IT service management terms.
The difference between a SLA and a OLA.
The difference between incidents and problems explained.
A list of common high availability techniques.
The common functions of application management.
An overview of capacity management.
A definition of DevOps with an outline of its components.
The definition of IT services with examples.
An overview of patch management with examples.
An overview of process improvement with examples.
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