Install
The ease with which software or equipment can be installed.Configuration
The process of configuring items and managing configuration.Preventive Maintenance
The process of maintaining items to prevent them from breaking.Administration
Administration of items such as granting authorizations.Repair
The process of fixing an item when its broken.Health & Safety
The safety precautions required to repair an item.Update
The process of keeping an item up-to-date. For example, security patches for software.Interchangeable Parts
Parts that can be swapped out when they are broken.Extensibility
Features such as standard interfaces that allow an item to be extended with new functionality.Incidents & Problems
The process of troubleshooting issues and fixing problems.Vendor Support
Support from the organization that designed and/or manufactured an item.Terms
Legal terms that allow you to do what you need to do to support an item. For example, terms that allow you to configure and repair things without voiding a warranty.Monitoring
Features that allow you to monitor items for performance and issues.Audit Trail
Logs that record information to support incident recovery, root cause analysis, audits and investigations.Support Tools
Tools for installation, configuration, administration, monitoring, troubleshooting and repair.Information
Support documentation and media such as design documents, administration guides and detailed explanations of error codes.Disposal
The process of disposing of an item such as reuse and recycling.| Overview: Serviceability | ||
Type | ||
Definition | The cost and risk associated with supporting an item. | |
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