Put customers first | Industry leadership |
Transparency | Continuous learning and development |
Respect for the individual | Professionalism |
Meeting commitments | Listening to customers |
Move the line – set higher standards than the competition | Personal attention |
Prevention over correction | Zero defects |
Quality by design | Waste elimination |
Build for durability | Do good |
Be financially responsible | Operate ethically |
Take ownership | Do your research |
Attention to detail | Service to the customer |
Do the right thing | Say it, do it |
Own outcomes | Advocate for the customer |
Service mindset | Master the fundamentals |
Substance over flash | Pursuit of style, culture and aesthetics |
Good work takes time | Get it right |
Be rigorous | Treat customers the way you’d like to be treated |
Improve often | Speed matters |
Evidence-based decisions | People first |
Safety first | Build relationships |
Solve problems with design | Scale quality with processes |
