Office Productivity
Tools for developing and sharing knowledge such as document creation.Creativity
Creativity platforms such as tools for illustration and photo editing.Media & Content
Tools for publishing media and content such as a blogging platform.Document Storage
Cloud document storage services that allow users to backup data and access it from multiple devices.Communications
Communications such as an email service that can be accessed with a web browser and mobile app.Knowledge
Tools for organizing and communicating knowledge such as a content management system.Data
Data services such as a navigation app.Analytics
Software that visualizes data in a way that is meaningful to users.Marketing
Marketing systems such as a digital advertising platform or social media marketing tool.Finance
Finance tools such as an accounting platform.Payments
Payment services such as an invoicing and collections tool for freelancers.Point of Purchase
Replacing electronic cash registers with web-based software for retail locations that can be used with a mobile device such as a tablet.Sales
Sales tools such as a customer relationship management or sales force automation platform.Procurement
Procurement software that manages processes such as request for proposal and supplier report cards.Human Resources
Human resource management software such as a skills inventory tool.Project Management
Project planning tools.Professional Tools
Software that supports the work of a profession such as a design tool for architects.Healthcare
Healthcare systems such as patient records.Education
Education tools such as digital twins that allows students to experience history, technology, engineering, space and nature in realistic detail from the classroom.Markets
Software that creates a two-sided market such as an auction website.Operations
Operations software such as a service management platform that is used to operate IT services.Customer Service
Customer service tools such as an application for call center agents.Games
A game that can be played from a web browser without installing anything.Artificial Intelligence
Artificial intelligence such as a machine learning platform or natural language processing service.Automation
Automation such as an event processing or batch job platform.Workflow
Orchestration of tasks that involve both automated and human steps.Information Security
Information security tools such as encryption keys management and identity & access management.Internet of Things
Software that manages or extends the functionality of physical things. For example, a platform that manages solar panel installations to automate tasks such as cleaning.| Overview: Software as a Service | ||
Type | ||
Definition | Software that is hosted, managed, maintained, secured, operated and supported by a vendor. | |
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