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User experience are the realities of how a design is experienced by people. The term is commonly applied to efforts to design things from the perspective of users. This requires an understanding of user needs, expectations and the end-to-end set of experiences that can occur with a product or service. The following are illustrative examples of user experience.
Productivity is the amount of work the user can get done in an hour. For example, a design that automates cumbersome tasks without getting in the way such as floor plan software that calculates the materials and items required for a design automatically for an interior decorator.Efficiency is the amount of output you get for a unit of input. For example, a mobile device that works for days on a single battery charge.
PerformancePerformance such as a banking website with rocket-fast load times.A user drops their phone down a flight of stairs and it continues to operate normally.An internet connection that never becomes slow.An elevator that refuses to shut its doors on someone.
An aircraft with direct and clear warning messages such as "go up" designed to reduce human error.SensoryA plastic toy that smells like chemicals that is commonly returned by customers after one smell.A steaming media service that feels intuitive such that it is pleasing to use.
Things that remain usable in most situations. For example, a baby stroller that is easy to reconfigure for rain while simultaneously helping a toddler use an umbrella.EnvironmentsHow a customer feels when they first walk into a theme park as they are surrounded by its sights and sounds.DiscoveryHow easily a user can find things. For example, how easily a user finds the perfect word using a thesaurus app.
StructureStructure such as a library that feels organized or a video game sequence that feels unstructured and wonderfully disorienting.PackagingThe experience of unpackaging, repacking and reusing packages. For example, batteries that come in an easy to open cardboard box that is useful for storage.The overall visual impression of a design such as running shoes that look modern, light, fast and youthful.
A game-like tool that is difficult to put down.FeedbackA design that tells the user what is happening. For example, a bathtub that glows slightly to indicate water temperature using color temperature.A tool that can be configured to user preferences.A tool that can be redesigned by the user. For example, a user interface with skins that allow customers to change everything.Tools that allow users to enjoy privacy. For example, a privacy mode on a voice operated device that guarantees the device isn't listening.AccessibilityA design that considers the full range of human characteristics and abilities such as a door that can be easily opened by a person who doesn't have arms.A tool that is intuitive and stable such that users don't require much time to become proficient. MeaningMeaning such as the epic meaning behind a game.EmotionThe overall emotional impression that users get from a design. For example, an ecommerce site that looks primitive and unbalanced such that users feel uneasy providing their payment information.|
| Type | | | Definition | The realities of how a design is experienced by people. | | Related Concepts | |
User Experience
This is the complete list of articles we have written about user experience.
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A list of ux design techniques.
Common principles of user experience design.
The definition of user persona with complete examples.
The definition of user needs with examples.
The definition of discoverability with examples.
The common types of design failure.
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The definition of dark pattern with examples.
An overview of input is error.
A comprehensive guide to design.
A definition of design automation with examples.
An overview of customer design with examples.
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The definition of immersive design.
The common types of design innovation.
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