Automation
Automating work to reduce cost and improve efficiency and productivity.Integration
Getting things working together to reduce risk and improve things such as customer experience.Applications
Giving employees tools that improves their work quality and productivity.Mobility
Allowing people to work anywhere with mobile devices and tools such as apps.Business Processes
Improving business processes in areas such as efficiency and risk reduction. Business processes are often semi-automated with techniques such as workflow.Transactions
Processing commercial transactions.Self-Service
Providing self-service tools for customers and employees.Events
Identifying and handling business events such as patterns in trading that may be a compliance risk.Algorithms
Developing an optimized set of steps for solving business problems.Information
Providing customers, employees and partners with timely and reliable access to information.Data
Data related objectives such as data quality initiatives that improve process execution, decision making and products.Communications
Tools and services that support the communications of an organization including business processes such as public relations.Infrastructure
Foundational elements such as networks that support a wide range of processes and tools.Facilities
Data centers and other technology facilities that provide essential services such as computing.Information Security
Preventing unauthorized access, use, deletion, change or interruption of information and information services.Service Quality
Objectives related to the quality of IT services such as availability.User Experience
Providing tools and processes that are pleasing and productive to use.Measurement
Providing measurements, calculations, metrics, benchmarks and reports in support of strategy and operations.Experiments & Optimization
Tools and automation that allow business experiments to be conducted and things to be optimized.Controls
Implementing controls such as segregation of duties.Risk Management
Identifying, analyzing and treating IT risks.| Overview: IT Objectives | ||
Type | ||
Definition | Technology targets that contribute to business goals. | |
Related Concepts | ||
