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The hospitality industry is a collection of business models based on hosting guests. This is a type of service industry that derives much of its value from high touch customer service. The following are common types of business in the hospitality industry.
LodgingHotels and other lodging.Food & BeveragesBusinesses that serve food with service as restaurants, cafes, bars and caterers. Some definitions of the hospitality industry require that most of the value offered by a business be intangible services that have no physical form such as the service and decor of a restaurant. According to these definitions, low cost dining options that offer little service such as a fast food restaurant aren't considered hospitality.
RecreationRecreation facilities that host guests such as theme parks, bowling alleys and nightclubs.EntertainmentEntertainment services that invite audiences to a physical location such as a movie theatre, circus or theatrical performance.Health & SportsSports facilities such as ski hills and health related services such as a spa.TravelTransportation that offers extensive services such as meals. For example, a business class international flight is certainly considered a hospitality service whereas a city bus is just transport.
TourismTourist attractions and tours that host guests such as a historical site or tour of a city.Arts & CultureArts and culture facilities that host guests such as an art museum or music theatre.EventsEvents such as concerts or industry conferences.NotesIndustries tend to overlap. For example, an airline can be considered part of the hospitality, transportation and travel industries.|
| Type | | | Definition (1) | An industry based on hosting guests. | | Definition (2) | An industry that derives much of its value from high touch customer service. | | Related Concepts | |
Industries
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