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Knowledge of performance is information about your performance that is independent of results. It is possible to achieve your goals but still have poor performance. Alternatively, it is possible to put in an exceptionally talented performance and still not achieve results. Knowledge of performance ignores results to look at the performance itself. It is considered an important element of learning and performance improvement. The following are illustrative examples.
Intrinsic feedback is direct feedback that you get from an action. For example, a skier completes a big air jump and realizes that their landing was far too hard. They may get a good score from judges and win an event but they still realize they need to improve their landing.Extrinsic FeedbackExtrinsic feedback is feedback from a person or data such as a video. For example, a goalie makes an important save with minutes left in a hockey game. After the game, their coach points out that they were too far out of their net and took a huge risk.
BusinessA salesperson closes a sale with a major client. Despite the win, their manager provides them with some constructive criticism regarding mistakes made in answering customer questions.EducationA student gets the correct answer to a math problem. The instructor gives them full marks but notes that their calculation is sloppy with incorrect usage of notation.|
| Type | | | Definition | Information about your performance that is independent of results. | | Related Concepts | |
Communication
This is the complete list of articles we have written about communication.
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A definition of knowledge of results with examples.
A system that allows the results of your actions to be measured.
The basic types of positive feedback.
An overview of feedback with complete examples.
An overview of the importance of communication with examples.
A list of things that can be considered communication.
A list of communication techniques.
A definition of marketing communications with examples.
A definition of internal communication with examples.
A definition of informal communication with examples.
A definition of positive criticism with examples.
The common types of business story.
A definition of communication complexity with examples.
The common types of word of mouth.
The definition of consensus building with examples.
The definition of objectivity with examples.
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