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Why User Experience Is So Hard To Define John Spacey, updated on
StrategyA plan to satisfy customers to gain their business, loyalty and enthusiasm.Organizational CultureA living set of norms, symbols, habits and expectations that allow you to make customers happy.OperationsProcesses and capabilities that allow you to deliver to customer expectations.QualityThe value that customers find in your business such as reliability, aesthetics, usefulness and a sense of emotional connection.DesignCreating products, services, environments, information, symbols and cultural artifacts that make customers happy.Other DefinitionsIt is common to use the term user experience design as a synonym of visual design, web design or interaction design. This is done to emphasize that a design specialization has a primary goal of satisfying users.User ExperienceThis is the complete list of articles we have written about user experience.If you enjoyed this page, please consider bookmarking Simplicable.
Experience DesignDesigning products, services, media, information and interactions for humans.User Experience DesignA list of ux design techniques.Design vs User Experience
The difference between design and user experience.
Personas vs Tribes
Two ways to understand customers or users.
Customer ServiceThe practice of managing interactions with customers.
Satisfaction Metrics
Why satisfaction metrics work so well.
User Engagement
An overview of user engagement with examples.
Desire Path
A definition of desire path with examples.
User
A definition of user with examples.
User Experience Examples
A definition of user experience with examples.
Customer Service PrinciplesA list of widely accepted customer service principles.Experience Quality
The common types of experience quality.
Customer Facing
A definition of customer facing with examples.
Customer Friendly
A definition of customer friendly with examples.
Product Knowledge
The common types of product knowledge.
Ticket ManagementThe definition of ticket management with examples.Customer FocusA definition of customer focus with examples.Customer Service ImprovementThe common ways to improve customer service.
Customer Service Improvement Plan
Detailed examples of customer service improvement plans.
Customer Dissatisfaction
The definition of customer dissatisfaction with examples.
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