Customers
The needs, perceptions and mood of your customers including:Brand Awareness | Brand Image |
Brand Recognition | Customer Motivation |
Customer Needs | Customer Perceptions |
Pain Points | Price Sensitivity |
Competitors
The threats and opportunities presented by your competitors.Brand | Business Capabilities |
Competitive Advantage | Competitive Advantage |
Customer Experience | Customer Satisfaction |
Prices | Relational Capital |
Reputation | Strategic Intent |
Internal
Your internal environment that represents your strengths and weaknesses in the market. This can be extended to include the strengths and weaknesses that you incur due to partnerships.Ability to Innovate | Brand |
Business Capabilities | Competitive Advantage |
Competitive Advantage | Customer Experience |
Customer Satisfaction | Efficiency |
Overhead Costs | Productivity |
Relational Capital | Reputation |
Time To Market | Unit Costs |
Economy
Economic conditions including areas such as credit, labor, demand, supply, stability and growth. For example, a low unemployment rate that makes it difficult for small businesses to recruit employees.Business Confidence | Business Cycle |
Consumer Confidence | Credit Market Conditions |
Deflation | Demand |
Economic Growth | Inflation |
Interest Rates | Inventory Levels |
Recession | Supply |
Unemployment |
Political
The changing laws and policies of governments and other political events such as protests and strikes. For example, a government that requires businesses to shutdown to try to reduce some risk to society.Government Shutdowns | Industry Regulation |
Labor Law | Political Events |
Political Stability | Protests |
State of Emergency | Strikes |
Tariffs | Tax Interpretations |
Tax Policy | Trade Disputes |
Social
Changes to society, culture and the way that people think. For example, consumers who grow aware of an environmental problem associated with a product, service or material.Attitudes | Consumer Behavior |
Demographics | Interests |
Opinions | Psychographics |
Values |
Technological
Change to technology including physical technology and information technology. For example, new materials that make it possible to vastly improve your products.Abandonment of Technology | Adoption of Technology |
Data | Digital Convergence |
Information Security | Infrastructure |
Intellectual Property | Materials |
Media | Platforms |
Technology Economics | Technology Preferences |