Quality
In many cases, products that have thousands of features have rushed them out the door. As a result, customers are beginning to associate a long list of features with poor design, bugs and instability.Usability
If you don't use a feature, it tends to get in the way in a user interface. In some cases, features do something by default and customers struggle to find a way to turn it off.Purchase Decisions
Customers may be unfamiliar with cutting-edge features and tend to shy away from things they don't understand when making purchase decisions.Privacy & Security
Features that integrate with cloud services may be viewed as a privacy and security risk. A toaster integrated with the cloud may be able to update its own firmware but people may prefer the security of knowing it's not spying on them.Stability
People may prefer stability to the constant updates often associated with feature-rich products and services.| Overview: Feature Fatigue | ||
Type | ||
Definition (1) | A tendency for customers to tire of feature-rich products and services. | |
Definition (2) | The tendency for customers to associate feature-rich products with low quality, instability and difficult to use interfaces. | |
Definition (3) | A shift in consumer tastes towards products and services that offer a minimal feature set. | |
Related Concepts | ||
