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18 Types Of Customer

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A customer is an individual or entity who purchases a product or service. Depending on your business model, you may sell to businesses or consumers. It is also common to sell to various types of intermediary. The following are common types of customer.
Consumers
Retailers
Wholesalers
Distributors
Agents
Brokers
Franchisees
Importers
Exporters
Value-added resellers
Ecommerce sites
Business customers
Service businesses
Manufacturing businesses
Resellers
Governments
Organizations
Collectives

Wholesaler

A firm that buys in bulk and distributes to other sellers such as retailers.

Importer

A firm that imports goods from another country at the wholesale or retail level.

Retailer

Selling your goods to a retailer who then sells them to end-customers.

End-Customers

Selling your goods to end-customers directly using a channel such as retail or ecommerce.

Value-Added Reseller

Selling your goods to a firm that adds value to your offerings before reselling them. For example, a consulting firm that implements your software for a customer.

Reseller

A marketing firm that resells your products or service without adding value such as customer service.

Business to Business

Products and services that are consumed by other businesses. For example, selling an information security platform to a bank.

Manufacturers

Manufacturers are customers for a wide range of businesses that supply parts and materials. In this case, the end-customer isn't the manufacturer itself but the customers of the manufacturer. For example, an original equipment manufacturer that sells zippers that are used by fashion manufacturers to produce clothing.

Services

Selling products and services that are incorporated into another firm's services. For example, a farmer who sells artisanal foods to local restaurants.

Ecommerce

Selling to ecommerce sites and individual sellers on an ecommerce platform.

Collectives

Selling to a collective business system such as an automobile association that purchases towing services from a variety of operators.
Overview: Customer
Type
Definition
An entity that purchases products and services including intermediaries and end-customers.
Related Concepts
Next: Examples of Customers

Customer Analysis

This is the complete list of articles we have written about customer analysis.
Consumer Issues
Critical To Customer
Customer Analytics
Customer Attributes
Customer Base
Customer Complaints
Customer Expectations
Customer Motivation
Customer Needs
Customer Outcomes
Customer Pain Points
Customer Preferences
Customer Requirement
Customer Requirements
Customer Research
Customer Success
Customer Wants
Experience Sampling
Focus Group
Ladder Interview
Lead User
Marketing Experimentation
Mkt Research Analysis
Moment Of Truth
Niche
Persona
Price Sensitivity
Segment
Serviceable Available Market
Subculture
Target Market
Tribes
Voice Of The Customer
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