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A change request is a formal proposal to change a system, product, service, document or project baseline. It is typically submitted using a tool or document that captures requirements and meta information that can be used to assess and prioritize the change. The following are illustrative examples of change requests.
DataA bank's customer service team discovers that customers are accidentally paying the wrong bill. The business team responsible for the site investigates and finds that two companies have similar descriptions and billing account formats. They submit a change request that the merchant descriptions be changed in the database reference table to make a clear distinction between the two companies.
FunctionalityAn air conditioner manufacturer is in the middle of a product development project when they realize that a new air purification function can't be controlled properly from the remote control unit. They submit a change request to include new buttons on the remote control.DocumentationA train manufacturer determines that a procedure for tuning brakes is incorrect and leads to malfunctions. They issue an urgent communication to maintenance teams and submit a change request to update the procedure in equipment manuals.Non-FunctionalThe non-functional requirements for a particular part in a communications satellite state that the part should be resistant to temperatures up to 90 degrees celsius. Risk identification processes identify this as a risk. As part of risk management, a change request is submitted to increase this requirement to 120 degrees celsius, or 248 degrees fahrenheit. |
Type | | Definition | A formal proposal to change a product, service, document or project baseline. | Related Concepts | |
Project Management
This is the complete list of articles we have written about project management.
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A list of common project risks.
A list of basic project management techniques.
A definition of workaround with examples.
A list of project branding techniques.
An overview of project stakeholder management with examples.
A definition of action plan with examples.
The primary types of cost overrun.
The definition of document control with examples.
A guide to project oversight.
A definition of design driven development with examples.
A list of common project risks.
A list of common project stakeholders.
A list of common business risks.
The difference between a risk and an issue.
The five things that can be done about risk.
The definition of secondary risk with examples.
A guide to creating a risk register with an example.
A definition of risk perception with examples.
The common types of implementation.
A reasonably complete guide to project risk management.
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