LocationsA department store offers a customer service department for any customer inquires.service desk that can handle any service support request. IT inquiries, problems, administrative requests or security concerns can be handled through a single phone number or website.
ProjectsA project manager acts as a single point of contact for any concerns or inquiries about a project.
Public ServicesA state provides a health referral service for anyone who has a health related question or wants to see a doctor. The service publishes a single phone number.
Business FunctionsThe financial auditor for a company publishes a contact email for anyone who has a question or who would like to report questionable practices.
EventsAn industry event sets up a service desk for registrations and to handle any inquiries from vendors or attendees.
|Overview: Single Point Of Contact|
A person or team that handles all requests related to a particular organization, department, service, project, business function or concern.
Single point of contact refers to a single entity that can be contacted as opposed to a single channel of contact. It is common for a single point of contact to offer multiple contact details including a phone number, email, website, app and physical locations such as service desks.
Also Known As