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14 Examples of Internal Communications

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Internal communication is the process of sharing information to achieve an organization's objectives. It relies on leadership capabilities such as influencing and storytelling. Internal communications also has technical elements such as managing a variety of communication channels. The following are illustrative examples of internal communications.

Knowledge

Knowledge management tools and knowledge sharing processes. For example, "lunch and learn" sessions whereby teams volunteer to present topics to your organization at lunch.

Media

Presenting information and knowledge in formats such as video that are easy to consume. Large organizations may produce a great deal of media for both internal and external communications. For example, videos that explain products in an entertaining format.

Events

Events to communicate information in areas such as strategy, compliance, risk management and change management. For example, a kickoff meeting for a project that involves leaders explaining the urgent competitive need for the project to succeed.

Storytelling

Leaders and media teams who are able to use storytelling to make information more interesting and memorable.

Skip Level Meetings

Processes that allow information to flow upwards from the working level to management such as skip level meetings.

Culture

Developing an organizational culture of information sharing. For example, setting the expectation that knowledge be shared freely between teams without unwarranted secrecy.

Graphics

Visual communication such as posters designed to publicize events, knowledge, policies and other information.

Internal Marketing

The use of marketing techniques to sell strategies and engage employees. For example, using project branding to win stakeholder support for a project.

Training

Internally developed training that is unique to an organization such as safety training that is specific to your environment.

Messages

Using messages such as email and mobile text messages to communicate organizational information. For example, communication of human resources policy by email.

Publications

Internal publications that present an organized view of information that employees need. For example, an intranet that offers an employee benefits guide.

Applications

Digital tools that facilitate communication. For example, a system for making job postings available internally.

Meetings

Scheduled meetings and other formal communications. For example, a requirement that all managers hold goal setting meetings with direct reports every six months.

Audit Trail

In some cases, internal controls such as an audit trail are required to record that certain information has been communicated. For example, employees and managers may be required to sign a copy of a performance review document.
Overview: Internal Communication
Type
Definition
The leadership, administrative and technical process of sharing information with employees to achieve an organization's objectives.
Related Concepts

Communication

This is the complete list of articles we have written about communication.
Action Plan
Ad Hominem
Analogy
Barriers
Anticipating Objections
Body Language
Building Trust
Business Comm.
Candor
Comm. Process
Criticism
Civil Inattention
Devils Advocate
Direct Language
Comm. Channels
Discourse
Comm. Complexity
Dumbing Down
Comm. Context
Echo Chamber
Comm. Design
Explanation
Comm. Issues
Face-to-Face
Gatekeeping
Comm. Objectives
Ground Rules
Comm. Plan
High Context
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Labeling
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Comm. Style
Low Context
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Medium
Message Framing
Methods
Digital Comm.
Moot Point
Noise
Non-Example
Nudge Theory
External Comm.
Objectivity
Plain Language
Feedback
Positive Criticism
Formal Comm.
Rationale
Rhetorical Question
Self Monitoring
Hypothetical Question
Storytelling
Informal Comm.
Verbal
Information Design
Interactive Media
Internal Comm.
Mass Comm.
Media
Media Studies
Networking
Nonverbal Comm.
Open-Ended Question
Overcommunication
Persuasion
Shared Meaning
Small Talk
Social Comm.
Social Cues
Strategic Comm.
Tag Question
Tagline
Target Audience
Thought Experiment
Tone Of Text
Touching Base
Understatement
View From Nowhere
Word Of Mouth
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