Advantages
Humor helps the customer feel at ease and allows you to be direct without being perceived as abrasive.Risks
Being perceived as insincere, sarcastic, insulting or unprofessional leading to a breakdown in the conversation and difficulty closing. Business humor is a skill that can be difficult to master. If you're not sure that humor will work it's safer to leave it out. A relaxed, friendly and positive demeanor is often enough to close a sale.| Overview: Humor Close | ||
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Definition | A sales technique that involves asking a direct question in a humorous, half-joking way. | |
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