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6 Examples of Sales Tactics

 , updated on March 22, 2021
Sales tactics are techniques that are used to achieve sales goals. They differ from sales strategy in that they are focused on immediate goals whereas a strategy is a plan for the future. The following are a illustrative examples of sales tactics.

1. Prospecting

An industrial materials salesperson makes a habit of asking for referrals directly after closing a deal while the relationship with the customer is perhaps at its peak. They find that many customers know a great many people in their industry and can make worthy introductions.

2. Qualifying

A software salesperson has met with a customer for 4 quarters in a row without being able to close a deal. They use the next meeting to ask intensive questions to determine what is holding the customer back. The salesperson discovers that the customer is in the midst of a major outsourcing initiative that is a complex and troubled program. As a result, the customer has little appetite for new software implementations. The meeting gives the salesperson the information required to set the customer as a low priority for the rest of the year.

3. Sales Presentations

A salesperson for an airplane manufacturer starts a presentation by asking the customer why they are in the market. The salesperson uses this information to tailor the presentation to the customer to show how the product will solve the customer's problems. For example, if a customer is looking to reduce fuel expenses the salesperson will go through fuel consumption and explain how they made the airplane so light.

4. Relationship Selling

A telecom salesperson is informed whenever there is an incident impacting one of her accounts. When an incident hits a major account she gets a briefing on the details from support and calls the customer. She uses the call as an opportunity to show her concern about the incident and also to gain a sense of any upselling opportunities such as an upgrade to the customer's support plan.

5. Objection Handling

A customer points out that a telecom salesperson's offer is more expensive than the competition. The salesperson replies with a technique known as expand the pie that lists all the high level benefits of the offer. For example, they point out that their support desk offers immediate access to certified network engineers on a 7/24 basis. The salesperson states that this is equivalent to having your own team of certified network engineers available around the clock.

6. Closing

At the first mention of a price a car salesperson hands the customer over to a sales manager to finalize the details. This is known as a handover close. By being handed to someone more important the customer feels as if they've already made something of a commitment.

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Account Management
Ambiguity Effect
Anchoring
Bargaining Power
Bias For Action
Bliss Point
Bogey
Business Relationships
Buyer Persona
Call To Action
Choice Architecture
Churn Rate
Closing Techniques
Complex Sales
Concept Selling
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Curiosity Drive
Customer Lifetime Value
Customer Motivation
Customer Needs Analysis
Customer Persona
Customer Profitability
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Customer Retention
Customer Satisfaction
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Deal Desk
Decoy Effect
Default Effect
Excuses
Fear Of Missing Out
Figure Of Merit
Final Offer
Hard Selling
Ideal Customer Profile
Influencing
Lead Generation
Lead Qualification
Low Ball
Marketing Channels
Message Framing
Needs Identification
Negotiation Process
Nudge Theory
Objection Handling
Opportunity
Overchoice
Personal Selling
Post-Sales
Presales
Pricing Strategy
Product Differentiation
Product Knowledge
Promotion Strategy
Prospecting
Puffery
Remarketing
S&OP
Sales
Sales Activities
Sales Analysis
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Sales Data
Sales Development
Sales Efficiency
Sales Force Automation
Sales Goals
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Sales Objectives
Sales Pipeline
Sales Planning
Sales Process
Sales Quotas
Sales Risk
Sales Skills
Sales Strategy
Scarcity Marketing
Soft Selling
Solution Selling
Trade Fairs
Upselling
Willingness To Pay
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Sales

An overview of sales with examples.

Customer Motivation

A list of common customer motivations.

Objections vs Excuses

How to detect the difference between customer objections and excuses.

Needs Identification

A definition of needs identification with examples.

Prospecting

The common types of sales prospecting.

Closing Techniques

A list of sales closing techniques.

Perceived Risk

The common types of perceived risk.

Objection Handling

The definition of objection handling.

Sales Channels

The common types of sales channel.

Fear Of Missing Out

An overview of fear of missing out.

Curiosity Drive

An overview of curiosity drive.

Conservation Of Effort

An overview of conservation of effort.

Needs Analysis

The common types of needs analysis.

Product Involvement

The common types of product involvement.

Social Status

The common types of social status.

Impulse Buying

A definition of impulse buying with examples.

Status Seeking

The definition of status seeking with examples.

Customer Behavior

The definition of customer behavior with examples.
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