UndoThe product provides a safe environment where actions can be undone.
ControlThe product lets you control it. Automations and suggestions feel useful and are easily overridden.
StabilityUser interfaces are predicable. Dynamic elements such as context menus feel intuitive.
SpeedThe product feels fast and responsive.
PerformanceThe product meets your performance expectations such as a snowboard that is just bendy enough.easy to find.layout and feels balanced and organized.shape and form. For example, a device that fits in your hand comfortably.convenient to use. For example, a device the fits in your pocket or a meal that is easy to prepare.useful to a broad range of people including people with disabilities.
Durability & ResilienceThe product doesn't easily break and continues to operate under a wide range of real world conditions.
TransitionsChange to the product such as upgrades and expansions go well and aren't detrimental to your use of the product.information security threats.
HealthA product that feels healthy.
ValuesCustomer perceptions regarding the impact of the product on the environment and people. For example, a product that is manufactured locally according to environmentally responsible methods.
TermsThe product or service has fair terms of service.brands with the same words they might use to describe a person. For example, a product that you trust.
Social, Culture & LifestyleA customer who sees a product as a part of their social status, culture or lifestyle. For example, snowboarding goggles that all the cool snowboarders wear on a particular mountain.
MeaningCustomers may attach personal meaning to a product. For example, a toy that reminds a parent of their youth.refined such that it is was obviously designed and built by people who are diligent in their work.
|Overview: Product Experience|
The overall value of a product or service to customers.