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What is a Sales Conversion Rate?

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Sales conversion rate is the percentage of visitors, leads or opportunities that achieve a goal such as a sale. The following are common variations.

Visitors

Conversion rate is occasionally measured in terms of total visitors to a location or website.
Conversion rate = goal achievements / total visitors

Leads

It is common for sales teams to measure conversion rate based on sales and leads.
Conversion rate = number of sales / number of leads

Opportunities

Complex sales teams may measure conversion rate in terms of opportunities.
Conversion rate = number of sales / number of opportunities

As a Percentage

Conversion rate is commonly represented as a percentage by multiplying it by 100.

Examples

A website has a goal of generating leads. They get 1000 visitors and generate 20 leads. The conversion rate is:
Conversion rate = (20/1000) x 100 = 2%
---
A sales team has 900 leads in a quarter that result in 34 sales.
Conversion rate = (34/900) x 100 = 3.78%
---
A complex sales team has 77 opportunities in a month that result in 22 sales.
Conversion rate = (22/77) x 100 = 28.57%
Overview: Sales Conversion Rate
Type
Definition
The percentage of visitors, leads or opportunities that achieve a goal such as a sale.
Related Concepts

Sales

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Ambiguity Effect
Anchoring
Bargaining Power
Bias For Action
Bliss Point
Bogey
Business Relationships
Buyer Persona
Call To Action
Choice Architecture
Churn Rate
Closing Techniques
Complex Sales
Concept Selling
Conversion Rate
Cross-Selling
Curiosity Drive
Customer Lifetime Value
Customer Motivation
Customer Needs Analysis
Customer Persona
Customer Profitability
Customer Relationships
Customer Retention
Customer Satisfaction
Customer Service
Deal Desk
Decoy Effect
Default Effect
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Fear Of Missing Out
Figure Of Merit
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Hard Selling
Ideal Customer Profile
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Nudge Theory
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S&OP
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Trade Fairs
Upselling
Willingness To Pay
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