Customer relationship management
Returns & refunds
Incident & problem management
Maintenance & repair
Backup & restore
MarketingAdding value by marketing products and services. For example, promoting a product to generate demand.
SalesSelling a product. For example, personal selling that involves building relationships to discover customer needs, develop solutions and close sales.
DesignDesigning things. For example, a fashion company that primarily designs items with other aspects of the business such as manufacturing outsourced.
DevelopmentDeveloping products and services. For example, a software company that develops a software product.
OperationsThe production of products and delivery of services. For example, the process of deploying, maintaining and managing software services.
DistributionThe process of reaching the customer to sell to them and deliver your obligations. For example, a repair shop the delivers warranty services to customers in a particular area.
Customer ExperienceCustomer experience related activities such as customer service, consulting and support.
|Overview: Key Activities|
Things that you do to add value.